Auto Service BDC Specialist — Customer Care & Scheduling

Feldman Automotive; Wixom (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Automotive in Wixom, MI is seeking a Service BDC Representative who combines a customer‑first mindset with tech savvy to support our service department. You will handle inquiries via phone, email, and chat, schedule appointments, and maintain accurate records while collaborating with service advisors.

The role emphasizes building lasting relationships, meeting monthly targets, and using CRM tools to track interactions.

Qualifications

• Previous customer service experience required.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment using multiple computer programs.
• Proficient in Microsoft Office.
• Experience with CRM systems preferred.
• Automotive knowledge a plus but not required.

Responsibilities

• Respond to customer inquiries and concerns through phone, email, and chat channels.
• Schedule and confirm service appointments for clients.
• Follow up with clients to ensure satisfaction with our services.
• Maintain accurate records of client interactions and transactions.
• Collaborate with service departments and other team members to ensure timely and efficient service delivery.
• Continuously strive to improve the customer experience and provide feedback to management.
• Meet and exceed monthly performance metrics and goals.

Skills

Customer service

Communication skills

Multitasking

CRM

Microsoft Office

Call center

Automotive knowledge

Tools

CRM systems

Job description

Feldman Automotive in Wixom, MI is seeking a Service BDC Representative who combines a customer‑first mindset with tech savvy to support our service department. You will handle inquiries via phone, email, and chat, schedule appointments, and maintain accurate records while collaborating with service advisors.

The role emphasizes building lasting relationships, meeting monthly targets, and using CRM tools to track interactions.