BDC Service Liaison – Customer Experience Scheduler

US Lawns

Clearwater (FL)

On-site

USD 36,000 - 48,000

Full time

6 days ago

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Benefits offered by this job

Medical

Health Savings Account

Telehealth

Dental

Vision

Life Insurance

Disability Insurance

401(K)

Job summary

Dimmitt Automotive Group in the Tampa Bay area is seeking a Service Liaison to join our automotive Business Development Center. You will handle inbound calls to schedule service appointments, respond to inquiries via internet, phone and showroom visits, and help deliver a warm, professional guest experience.

The ideal candidate has a high school diploma or GED, call center experience preferred, fluent English, strong interpersonal skills, good time management, and a professional appearance.

Qualifications

High school diploma or GED required.
Call center experience preferred.
Fluent English speaking and written communication required.
Strong interpersonal and customer service skills are essential.
Professional appearance, dress and communication required.

Responsibilities

Schedule service appointments.
Contact service customers after visits to monitor quality and satisfaction.
Maintain high customer satisfaction and retention.
Demonstrate company vision, mission and values in all interactions.
Perform other duties as assigned.

Skills

Fluent English

Interpersonal skills

Time management

Professional appearance

Telephone manner

Customer service

Multi-tasking

Follow scripts

Computer skills

Education

High school diploma or GED

Job description

The ideal candidate has a high school diploma or GED, call center experience preferred, fluent English, strong interpersonal skills, good time management, and a professional appearance.

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