Automotive BDC Liaison — Build Customer Relationships

US Lawns; Clearwater (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Dimmitt Automotive Group in the Tampa Bay area is seeking an Automotive BDC Representative to respond to inquiries via internet, phone, and visits to the dealership. He or she answers incoming telephone calls in a warm, helpful, and professional manner. Outgoing calls and incoming assigned tasks are part of the daily routine.

This is a performance based position in a busy call center environment. In addition to providing the best possible automotive experience for our guests, our purpose is to

Qualifications

• High school diploma or GED required.
• Call center experience preferred.
• Ability to handle prolonged periods of computer and phone usage.
• Ability to follow script to ensure consistency and professionalism with all calls.
• Strong organizational skills.
• Professional appearance.
• Ability to read, write, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Excellent telephone manner with clear, concise, and professional communication skills.
• Strong relationship building skills with a high degree of responsiveness and integrity.
• Ability to multi-task and problem solve.
• Strong computer skills and ability to learn new software applications.
• Enthusiastic team player.

Responsibilities

• Schedules sales appointments
• Contacts service customers after their visit to monitor quality control and satisfaction
• Maintains high customer satisfaction and retention
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Guests and Associates
• Performs other duties as assigned

Skills

Customer service

Telephone skills

Multi-tasking

Problem solving

Computer skills

Communication

Organizational skills

Professional appearance

Reading/writing

Education

High school diploma or GED

Job description

Dimmitt Automotive Group in the Tampa Bay area is seeking an Automotive BDC Representative to respond to inquiries via internet, phone, and visits to the dealership. He or she answers incoming telephone calls in a warm, helpful, and professional manner. Outgoing calls and incoming assigned tasks are part of the daily routine.

This is a performance based position in a busy call center environment. In addition to providing the best possible automotive experience for our guests, our purpose is to