BDC Service Specialist: Scheduling & Customer Care

Bob Loquercio Auto Group; Streamwood (IL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Training

Flexible Scheduling

Employee Discounts

Job summary

Join Bob Loquercio Auto Group as a BDC Service Representative. You will be the first point of contact for service customers, helping with appointment scheduling and ensuring an exceptional customer experience through various communication channels.

We seek a motivated individual to thrive in a fast-paced environment while prioritizing customer satisfaction. This role offers opportunities for career advancement and benefits such as medical, dental, and flexible scheduling.

Qualifications

• Previous experience in customer service or call center is preferred but not required.
• Strong communication skills to build rapport over the phone and digital channels.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to inbound service inquiries via phone, email, and online.
• Schedule and confirm service appointments for customers.
• Conduct outbound calls regarding service reminders and maintenance recommendations.

Skills

Customer service

Communication

Organizational skills

Multitasking

CRM systems

Job description

Join Bob Loquercio Auto Group as a BDC Service Representative. You will be the first point of contact for service customers, helping with appointment scheduling and ensuring an exceptional customer experience through various communication channels.

We seek a motivated individual to thrive in a fast-paced environment while prioritizing customer satisfaction. This role offers opportunities for career advancement and benefits such as medical, dental, and flexible scheduling.