BDC Service Agent

Inchcape; Tamuning (GU); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Annual Salary Reviews

Training & Professional Travel

Job summary

Inchcape in Guam is seeking a BDC Service Agent to enhance customer interactions and support dealership growth. You will manage both inbound and outbound communications, ensuring customer satisfaction throughout their journey.

The ideal candidate possesses strong communication and organizational skills, with 1-2 years of relevant experience. The position offers various benefits, including health insurance and paid time off.

Qualifications

• 1–2 years of experience in call center, sales, or customer service roles.
• Ability to manage multiple tasks and maintain accurate records in a CRM system.
• Positive attitude with the ability to handle customer inquiries professionally.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule and confirm service and sales appointments with customers.
• Follow up on internet leads and phone inquiries.

Skills

Strong communication skills

Customer service skills

Organizational skills

Familiarity with CRM systems

Education

High School Diploma or equivalent

Tools

VinSolutions

Xtime

CDK

Job description

Atkins Kroll is seeking a customer-focused and energetic BDC Service Agent to join our Business Development Center (BDC). This role serves as an important first point of contact for customers by managing inbound and outbound communications, scheduling appointments, and supporting both sales and Aftersales teams.

The ideal candidate enjoys helping customers, has strong communication skills, and thrives in a fast-paced environment where organization and responsiveness are key. In this role, you will help ensure a smooth customer journey while contributing to dealership growth through appointment setting, lead follow-up, and excellent customer service.

What you’ll do

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule and confirm service and sales appointments with customers and dealership teams.
• Follow up on internet leads and phone inquiries to convert prospects into dealership appointments.
• Maintain accurate customer records and update interactions in the CRM system.
• Use dealership platforms such as VinSolutions, Xtime, CDK, and other tools to support BDC functions.
• Confirm appointments with customers and consultants one day in advance using the customer’s preferred communication method.
• Distribute appointments fairly to sales consultants and relay service messages to service advisors.
• Ask customers questions to understand their needs and direct them to the appropriate department.
• Handle customer questions and objections professionally while delivering excellent service.
• Track daily activities and provide reporting to dealership management.
• Maintain a professional appearance and represent Atkins Kroll brands positively.
• Attend department meetings and follow company policies and procedures.

About you

• High School Diploma or equivalent required
• 1–2 years of experience in call center, sales, or customer service roles.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and maintain accurate records in a CRM system.
• Comfortable working with dealership software and digital communication platforms.
• Strong organizational and follow-up skills.
• Positive attitude with the ability to handle customer inquiries professionally.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.