BDC Service Agent

Inchcape Motors Finland Oy; Tamuning (GU); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Travel

Job summary

Inchcape Motors Finland Oy is looking for a customer-focused BDC Service Agent to manage communications, schedule appointments, and support sales teams. The ideal candidate thrives in a fast-paced environment and has strong communication skills.

You will be responsible for handling customer inquiries, maintaining records, and providing excellent service. Come join a leading global automotive company dedicated to transforming the automotive industry.

Qualifications

• 1–2 years of experience in call center, sales, or customer service roles.
• Ability to manage multiple tasks and maintain accurate records in a CRM system.
• Positive attitude with the ability to handle customer inquiries professionally.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule and confirm service and sales appointments with customers and dealership teams.
• Track daily activities and provide reporting to dealership management.

Skills

Customer service skills

Communication skills

Organization

CRM systems

Education

High School Diploma or equivalent

Tools

VinSolutions

Xtime

CDK

Job description

# BDC Service AgentBack to job listing## BDC Service Agent25 Jun 2026tamuning, United StatesSales & Customer SupportApply nowShare this jobAtkins Kroll is seeking a customer-focused and energetic **BDC Service Agent** to join our Business Development Center (BDC). This role serves as an important first point of contact for customers by managing inbound and outbound communications, scheduling appointments, and supporting both sales and Aftersales teams.The ideal candidate enjoys helping customers, has strong communication skills, and thrives in a fast-paced environment where organization and responsiveness are key. In this role, you will help ensure a smooth customer journey while contributing to dealership growth through appointment setting, lead follow-up, and excellent customer service.**What you’ll do*** Handle inbound and outbound calls, emails, and online inquiries from customers.* Schedule and confirm service and sales appointments with customers and dealership teams.* Follow up on internet leads and phone inquiries to convert prospects into dealership appointments.* Maintain accurate customer records and update interactions in the CRM system.* Use dealership platforms such as VinSolutions, Xtime, CDK, and other tools to support BDC functions.* Confirm appointments with customers and consultants one day in advance using the customer’s preferred communication method.* Distribute appointments fairly to sales consultants and relay service messages to service advisors.* Ask customers questions to understand their needs and direct them to the appropriate department.* Handle customer questions and objections professionally while delivering excellent service.* Track daily activities and provide reporting to dealership management.* Maintain a professional appearance and represent Atkins Kroll brands positively.* Attend department meetings and follow company policies and procedures.**About you*** High School Diploma or equivalent required* 1–2 years of experience in call center, sales, or customer service roles.* Strong communication and customer service skills.* Ability to manage multiple tasks and maintain accurate records in a CRM system.* Comfortable working with dealership software and digital communication platforms.* Strong organizational and follow-up skills.* Positive attitude with the ability to handle customer inquiries professionally.**Start your journey**If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.**What We Offer*** **Paid Time Off (PTO)** – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.* **Health and Life Insurance** – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.* **Retirement Savings Plan** – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.* **Employee Discount Program** – Eligible employees may receive discounts on company products and services in line with company policy.* **Fuel Discount** – Access to fuel discount programs in accordance with partner or provider terms.* **Additional Leave Benefits** – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.* **Annual Salary Reviews** – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.* **Training & Professional Travel** – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.**Opportunity for everyone**At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.**About us**Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com