BDC Sales Representative - Allen Turner Automotive

ALLEN TURNER AUTOMOTIVE III INC; Auburn (AL); On-site; USD 38,000 - 54,000; Full time

Job summary

ALLEN TURNER AUTOMOTIVE III INC is seeking a BDC Sales Representative to handle inbound and outbound calls and internet inquiries, setting appointments and generating sales opportunities. This role supports the dealership’s lead management and customer experience in a fast-paced environment.

The ideal candidate is energetic, customer-focused, and goal-driven, with excellent communication skills and experience using CRM systems.

Qualifications

• Experience in a BDC, call center, or phone-based sales role preferred.
• Excellent verbal and written communication across phone, email, and text.
• Self-motivated and goal-driven with strong follow-up skills.
• Comfortable using CRM systems and dealership tools.

Responsibilities

• Respond promptly to inbound calls, internet leads, and inquiries to set appointments.
• Make outbound calls to follow up with leads and previous customers.
• Schedule confirmed appointments for the sales team and track interactions in CRM.
• Engage customers using scripts to overcome objections and generate interest.
• Maintain detailed records of interactions and follow-ups in the CRM system.

Skills

Communication

Time management

Organizational skills

Goal-oriented

Persistent follow-up

Tools

CRM systems

Texting platforms

Microsoft Office

Job description

Position Summary:The BDC Sales Representative is responsible for handling inbound and outbound customer calls and internet inquiries with the goal of setting appointments and generating sales opportunities. This position plays a key role in the dealership’s lead management process and customer experience, functioning in a fast-paced, call center-style environment. The ideal candidate is energetic, customer-focused, and goal-driven.Key Responsibilities:Respond promptly to inbound calls, internet leads, and other inquiries from potential customers via phone calls, emails and/or textsMake outbound calls to follow up with unsold leads, previous customers, service clients, and targeted marketing listsSet confirmed appointments for the sales team while tracking all interactions within the CRMUse scripts and proven techniques to engage customers, overcome objections, and generate interestProvide a professional and friendly experience to every caller while educating them on current offers, vehicle availability, and dealership servicesMaintain detailed records of all interactions and follow-ups in the CRM systemMeet or exceed daily, weekly, and monthly call and appointment-setting goalsParticipate in ongoing training and coaching sessions to improve phone skills and performanceMaintain confidentiality of customer information and dealership recordsAssist with other BDC or dealership tasks as needed to support business objectivesPerform other duties to support overall dealership successQualifications & ExperiencePrevious experience in a BDC, call center, customer service, or phone-based sales role preferredExcellent verbal and written communication skills across phone, email, and textSelf-motivated, goal-oriented, and persistent in follow-upStrong organizational and time management abilitiesComfortable with CRM systems, texting platforms, and basic office softwareProfessional, team-oriented attitude with a desire to growAutomotive experience is a plus, but not requiredMust be able to pass pre-employment background check, Motor Vehicle Record (MVR) check, and drug screeningWork Conditions & Physical RequirementsCall center-style office environment within a dealershipScheduled for 40 hours per week within standard business hours, with varied shifts and rotating Saturdays; occasional extended hours may be requiredPrimarily sedentary work with prolonged sitting and computer useManual dexterity for data entry and office equipmentOccasionally required to lift or move office supplies or records weighing up to 25 lbsTechnology & ToolsCustomer Relationship Management (CRM) systemTexting/email software integrated with dealership toolsPhone systems, headset, Microsoft Office Suite (Excel, Outlook, Word)Compliance and Confidentiality StatementThis role requires maintaining strict confidentiality when handling customer data, communications, and dealership records.