BDC Manager

Castle Cars; Riverside (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(K)

Major medical

Dental

Voluntary Benefits

Life Insurance

Paid vacation

Job summary

Castle Automotive Group is seeking a Customer Service Specialist to manage and track leads and oversee call center operations. You will ensure timely follow-up, analyze metrics, and provide ongoing training and support to representatives in a fast-paced automotive environment.

Ideal candidates bring 2+ years in BDC management, strong communication, a team-first attitude, and a self-motivated, goal-driven mindset. Join a trusted network delivering a seamless experience for customers.

Qualifications

• At least 2 years BDC management experience.
• Strong communication skills.
• Positive energy and eagerness to improve.
• Competitive attitude and self-motivation.
• Previous sales experience required.
• Automotive industry experience preferred.
• A team player, organized and goal-driven.

Responsibilities

• Manage and track all leads.
• Ensure all leads are followed up with in a timely manner.
• Manage day-to-day business of the center.
• Collect and analyze metrics.
• Provide training and ongoing support to the call center representatives.
• Answer customer inquiries and calls when necessary.

Skills

BDC management

Strong communication

Positive energy

Eager to improve

Competitive attitude

Sales experience

Automotive industry

Team player

Organized

Self-motivated

Job description

What We Offer:

• 401(K)
• Major medical
• Dental
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid vacation

Responsibilities:

• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the center
• Collect and analyze metrics
• Provide training and ongoing support to the call center representatives
• Answer customer inquiries and calls when necessary

Qualifications:

• At least 2 years BDC management experience
• Strong communication skills
• Positive energy
• Eager to improve
• Competitive attitude
• Previous sales experience required
• Automotive industry experience preferred
• A team player
• Organized
• A self-motivated individual that thrives on goals

Pay $80000.00 - $110000.00 per year based on expirence.

Join Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. We’re looking for a Customer Service Specialist who enjoys helping people, communicating clearly, and making every interaction a positive one.

If you’re looking for a role where you can make an impact while growing your career, we’d love to meet you.

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.