BDC Representative

Castle Automotive Group; McHenry (IL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(K) with company match

Major medical, Dental, and Vision insurance

Voluntary Benefits (Accident, Critical Illness, Disability)

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement opportunities

Employee Wellness resources

Job summary

Castle Automotive Group is looking for a BDC Representative in McHenry, Illinois. If you enjoy helping people and want to enhance customer service, this position is for you. You will answer customer calls, provide product information, and follow up on leads.

The role offers competitive pay between $16 and $18 per hour based on experience, along with various benefits including 401(K), medical, dental, vision insurance, and employee wellness resources.

Qualifications

• Prior experience in similar roles in a call center or BDC environment.
• Collaborative attitude with eagerness to improve.
• Valid driver's license.

Responsibilities

• Answer customer calls and establish follow-up with sales.
• Respond to internet, phone, and live chat inquiries.
• Provide product information and direct customers.
• Present financing options to customers.
• Follow up with leads that are not ready to make an appointment.
• Participate in team development sessions.
• Utilize CRM tracking system daily.

Skills

Prior experience as a BDC Representative

Excellent teamwork

Strong computer skills

Positive and hardworking personality

Tools

CRM tracking system

Job description

BDC Representative

Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer? Come join our team at Castle Autoplex, McHenry as a BDC Representative.

What’s In It For You:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What You’ll Do:

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

What You Bring to the Team:

• Prior experience as a BDC Representative, Call Center Coordinator, or related position
• Excellent teammate with collaborative attitude and eagerness to improve

Positive and hardworking personality

Strong computer skills

Valid driver’s license

BDC Representative: $16-$18 per hour

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.