BDC Representative

Reineke Family Dealerships Inc; Findlay (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Reineke Family Dealerships in Findlay, OH seeks a Business Development Consultant to recruit new customers and maintain relationships using our online e-Leads program. The role involves phone, email, and text outreach to help customers search for vehicles and visit our stores.

You will set appointments, collaborate with the Sales team, and follow up with customers to earn referrals while delivering exceptional service. This is a non-exempt, at-will position based in-person at our dealership.

Qualifications

• Must have excellent customer service and a desire to help customers.
• Ability to work well in a team-oriented atmosphere.
• Detail oriented and proficient with computers, email, smartphones, and the internet.
• 1+ year(s) experience in customer service, sales, or related work.
• Basic Microsoft Office Suite knowledge – Excel, PowerPoint, Word

Responsibilities

• Contact new and existing customers to discuss current sales promotions.
• Set appointments for customers.
• Collaborate with Sales team on appointments and customer needs.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our stores.
• Follow up with customers to ensure satisfaction and to produce referrals.
• Urge sales by being honest, persuasive, and taking initiative to get the job done.
• Other duties as assigned.

Skills

Customer service

Teamwork

Attention to detail

Proficient with computers

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Business Development Consultant Job DescriptionSummary:A Business Development Consultant (BDC) plays a key role in recruiting new customers and maintaining relationships with current customers. A BDC utilizes our online e-Leads program to assist customers in the search of a new vehicle through phone calls, email, and text.Reports To: Business Development ManagerJob Duties:• Contact new and existing customers to discuss current sales promotions.• Set appointments for customers.• Collaborate with Sales team on appointments and customer needs.• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our stores.• Follow up with customers to ensure satisfaction and to produce referrals.• Urge sales by being honest, persuasive, and taking initiative to get the job done.• Other duties as assigned.Exemption Status:Business Development Consultant is a non-exempt position. You are required by Federal andState Law and by Reineke Family Dealerships to keep an accurate record of all hours you workeach day. Failure to comply with this requirement can result in disciplinary action up to andincluding termination.The dealership is an “at-will” employer, meaning that your employment has no specific term,and that the employment relationship may be terminated at any time at the will of either party onnotice to the other. Nothing contained in your commission (compensation/pay) plan should beunderstood to alter the nature of the at-will employment relationship or create a contract ofemployment for a specific term.Qualifications:• Must have excellent customer service and a desire to help customers• Ability to work well in a team-oriented atmosphere• Detail oriented and proficient with computers, email, smart phones, and the internet• 1+ year(s) experience in customer service, sales, or related work• Basic Microsoft Office Suite knowledge – Excel, PowerPoint, Word