BDC Representative

Auto Centers; Mattoon (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Auto Centers in Mattoon, IL is seeking a Business Development Representative to handle incoming calls and internet leads, confirm appointments, and follow up on unsold customers. You will focus on generating repeat business from existing customers and ensuring satisfaction with ownership and marketing efforts.

The role requires prior customer service experience, familiarity with CRM tools, and strong communication.

Qualifications

• Customer service background required.
• Call center and/or Internet sales experience is a plus.
• Sales experience is a plus, but not required.
• CRM experience is a plus.
• Strong communication skills essential.
• Must be Internet savvy with good computer skills.
• Excellent follow-through and follow-up skills.

Responsibilities

• Handle all incoming phone calls and internet leads.
• Confirm sales appointments and follow up on unsold customers.
• Generate repeat business by contacting current customers.
• Keep dealership website data up-to-date.
• Schedule test drives and vehicle deliveries.
• Disclose terms of sales and review with management.

Skills

Customer service

Call center experience

Internet sales

Sales experience

CRM experience

Bilingual (plus)

Strong communication

Internet savvy

Education

College degree

Tools

CRM

Job description

About this position

Description:

Job Summary

Business Development Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Duties/Responsibilities

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email, or in person).
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance.
• Maintain an ongoing customer database to capture repeat business.
• Keep the website up-to-date with vehicle specifications and availability.
• Schedule appointments with interested buyers for test drives and delivery of vehicles.
• Disclose terms of sales with consumers and review sales with dealership management.

Required Skills/Abilities

• Previous customer service experience.
• Previous call center and/or Internet sales experience is a plus.
• Sales experience is a plus, but not required.
• CRM experience is a plus.
• Requires strong communication skills to work most effectively with customers.
• Must be Internet savvy, have good computer skills, and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date.
• Excellent follow-through and follow-up skills.
• Being bilingual is a plus!

Requirements:

Education and Experience

• Customer service and/or general sales background.
• A college graduate looking to pursue a career in sales is a plus.

Compensation & Benefits

• The employee will be paid an hourly wage of $16.00–$20.00 per hour. Starting pay is determined based on factors such as experience, qualifications, skills, education, and geographic location.
• Benefits: Comprehensive benefits package including health insurance, dental insurance, vision insurance, 401(k) with company match, paid time off, and employee discounts.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.