BDC Representative

Kids for the Future; Dearborn (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Blue Cross medical

Dental insurance

Vision insurance

Short & long-term disability

Life insurance

401K with match

Identity theft protection

Pet insurance

Paid holidays

Paid vacation

Job summary

Village Ford is seeking a motivated Business Development Center (BDC) professional to be the heartbeat of customer communications. You will connect with clients, set appointments, and help drive an exceptional dealership experience from the first interaction.

The role requires energy, organization, and a passion for helping people in a fast-paced dealership environment. Competitive base pay and a comprehensive benefits package accompany this opportunity.

Qualifications

• Excellent verbal and written communication skills.
• Professional phone presence and customer-service focus.
• Ability to multitask in a fast-paced environment.
• Proficient with CRM systems and Microsoft Office.

Responsibilities

• Serve as the first contact for inbound calls, emails, and inquiries.
• Proactively follow up with sales and service leads.
• Schedule appointments for sales and service.
• Maintain accurate CRM records and up-to-date inventory/promotions info.
• Support sales and service teams to ensure smooth customer journeys.
• Generate monthly performance reports and assist with switchboard coverage.

Skills

Strong communication

Phone presence

Multitasking

CRM systems

Microsoft Office

Organizational skills

Customer service experience

Automotive experience a plus

Tools

CRM systems

Microsoft Office

Job description

• Location 23535 Michigan Avenue,Dearborn, MI, 48124,United States
• Base Pay $16.00 - $18.00 / Hour
• Employee Type FT Non-Exempt
• Manage Others No

Contact information

• Name Krista Rains

Village Ford is looking for a motivated, customer-focused professional to join our Business Development Center (BDC) team. This role is the heartbeat of our customer communications, connecting with clients, setting appointments, and helping drive an exceptional dealership experience from the very first interaction.

If you are energetic, organized, and love helping people, this is an opportunity to grow within a fast-paced, award-winning dealership environment.

Requirements

Key Responsibilities:

• Serve as the first point of contact for inbound calls, emails, and online inquiries
• Proactively follow up with sales and service leads
• Schedule appointments efficiently for both sales and service departments
• Keep our CRM system accurate and up-to-date
• Provide customers with information on inventory, promotions, and dealership services
• Support the sales and service teams to ensure a seamless customer journey
• Monitor team performance activity and complete monthly reporting
• Assist with switchboard coverage as needed

Qualifications and Skills:

• Strong communication skills (verbal and written)
• A friendly, professional, and confident phone presence
• Ability to manage multiple tasks in a fast-paced environment
• Comfort with technology, CRM systems, and Microsoft Office
• Strong organizational and follow-up skills
• Customer service or call center experience preferred
• Automotive experience is a plus but we’re willing to train the right person

Summary

Why Join Village Ford?

• High-energy team culture
• Growth and advancement opportunities
• Supportive leadership
• Opportunity to be part of one of the most recognized Ford dealerships in the country
• A comprehensive benefits package which includes Blue Cross medical, dental, vision, short & long-term disability, hospital indemnity, life insurance, 401K (with match), identity theft protection, pet insurance, paid holidays, and paid vacation

If you enjoy connecting with people, thrive in a goal-driven environment, and want to be part of a dealership that values excellence and community involvement, we’d love to meet you.

Village Ford is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.