Business Development Center (BDC) Representative - 40-80K+ DOE

Green Ford; High Point (NC); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Bonuses

Paid training

Career advancement

Employee benefits

Long-term career

Job summary

Green Ford in High Point, NC is seeking a Business Development Center (BDC) Representative. You will be the first point of contact for customers, responding to internet leads, scheduling appointments, and assisting the sales team to turn opportunities into customers.

The role offers competitive pay with performance-based bonuses, paid training, and opportunities for career advancement within the automotive industry.

Qualifications

• Positive, energetic and professional personality.
• Excellent communication and listening skills.
• Comfortable speaking with customers over the phone.
• Strong follow-up and organizational skills.
• Goal-oriented and motivated to earn.
• Ability to work in a fast-paced team environment.
• Automotive or dealership experience is a plus, but not required.
• Previous BDC, call center, sales, or customer service experience is a plus.

Responsibilities

• Respond promptly to incoming internet, phone, and customer inquiries.
• Make outbound calls and follow up with prospective customers.
• Schedule and confirm sales and service appointments.
• Build relationships with customers through phone, text, and email.
• Maintain accurate customer information and follow-up activity in the CRM.
• Work closely with the sales team to ensure a smooth handoff to the dealership.
• Follow up with missed appointments and unsold customers.
• Meet and exceed monthly appointment and performance goals.
• Provide an exceptional customer experience from the first interaction.

Skills

Communication skills

Phone handling

Follow-up skills

Organizational skills

Goal-oriented

Team environment

Automotive industry knowledge

BDC/call center experience

Job description

Business Development Center (BDC) Representative 40 - 80K+ DOE

Join Our Ford Dealership Team!

Are you outgoing, motivated, and great at connecting with people? Green Ford is looking for aBusiness Development Center (BDC) Representative to join our growing team!

As a BDC Representative, you'll be the first point of contact for many of our customers. You'll help create a great customer experience by responding to internet leads, following up with prospective buyers, scheduling appointments, and helping our sales team turn opportunities into customers.

What You'll Do

• Respond promptly to incoming internet, phone, and customer inquiries

• Make outbound calls and follow up with prospective customers

• Schedule and confirm sales and service appointments

• Build relationships with customers through phone, text, and email

• Maintain accurate customer information and follow-up activity in the CRM

• Work closely with the sales team to ensure a smooth handoff to the dealership

• Follow up with missed appointments and unsold customers

• Meet and exceed monthly appointment and performance goals

• Provide an exceptional customer experience from the first interaction

What We're Looking For

• Positive, energetic, and professional personality

• Excellent communication and listening skills

• Comfortable speaking with customers over the phone

• Strong follow-up and organizational skills

• Goal-oriented and motivated to earn

• Ability to work in a fast-paced team environment

• Automotive or dealership experience is a plus, but not required

• Previous BDC, call center, sales, or customer service experience is a plus

What We Offer

• Competitive pay with performance-based bonuses

• Opportunity for strong earning potential

• Paid training

• Career advancement opportunities

• A professional, team-oriented work environment

• Employee benefits and dealership perks

• Opportunity to build a long-term career in the automotive industry

The Ideal Candidate

We're looking for someone who enjoys talking with people, and takes pride in helping customers.

We appreciate your interest in our company, and wish you all the best in your occupational pursuits!