BDC Representative

Tidelands-Ford-Lincoln-; Pawleys Island (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision, Basic Life Insurance

401K + Employer Contribution

Paid Time Off

Closed on Sundays

Paid Holidays

Job summary

Tidelands Ford is seeking an experienced BDC Representative in Pawleys Island, SC to handle initial customer contact, inquiries and financing discussions. The role emphasizes team collaboration and driving appointments through strong communication and CRM follow-up.

You will engage with customers via phone, email, and live chat, presenting product information and directing prospects to dealership resources. A proactive, courteous, and hardworking attitude is essential.

Qualifications

• Previous automotive BDC experience is required.
• Collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Team player

Excellent communication

Can-do attitude

Tools

CRM system

Job description

Tidelands Ford is currently looking for an experienced BDC Representative to join our team! The right candidate will be a team player with a \"can-do\" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments


• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates


• Provide customers with initial product information and direct them to the appropriate dealership resources


• Present initial financing options based on customer needs


• Follow up with leads that are not ready to make an appointment or no-show


• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management


• Utilize CRM tracking system daily

Qualifications

• Previous automotive BDC experience is required.


• Excellent teammate with collaborative attitude and eagerness to improve


• Prompt and courteous demeanor


• Positive and hardworking personality


• Strong computer skills


• Valid driver’s license

Benefits

• Medical Insurance, first of the month following 60 days of employment


• Dental, Vision, Basic Life Insurance and Disability options


• 401K + Employer Contribution


• Paid Time Off


• Closed on Sundays


• Paid Holidays

If you have automotiveBDC experience, strong communication skills, and know how to turn leads into appointments, we want to hear from you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.