BDC Representative

Wright GMC; Baden (Beaver County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401K with company match (10%)

Dental Insurance

Vision Insurance

PTO

Job summary

Wright Automotive Group in the United States seeks an Inside Sales/Customer Service representative to handle inbound sales calls, follow up with clients, and schedule appointments. You will gather customer information, maintain CRM records, and strive to meet close rate goals while delivering exceptional service.

The role emphasizes a professional demeanor, strong written and verbal communication, and the ability to work with a team in a fast-paced dealership environment.

Qualifications

• Must meet company's requirements for employment.
• Must have valid driver's license.
• Previous automotive experience a plus.
• Ability to read and comprehend instructions and information.
• Customer Service Experience (Preferred).
• Excellent verbal and written communication skills.
• Professional.

Responsibilities

• Receive inbound sales calls; follow up with clients promptly and courteously, making each customer feel like our top priority.
• Follow through with every customer until all their needs are met to their satisfaction.
• Answer all phone calls immediately, gather customer information, answer questions and set appointments.
• Obtain customer information and keep an accurate database.
• Maintain a dealership standard for response time and close rate goals.
• Schedule sales appointments using dealership approved processes and CRM system.
• Place outbound customer satisfaction survey calls for sales interactions.
• Handle minor customer complaints and misunderstandings.
• Stay up to date on current manufacture incentives and current sales specials the dealership is offering.
• Adhere to all company policies, procedures and safety standards.
• Complete daily activities following a scheduled process.

Skills

Customer service

Verbal communication

Written communication

Professional

Team player

Tools

CRM systems

Job description

At Wright Automotive Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Benefits

• Health Insurance
• 401K with company match (10%)
• Dental Insurance
• Vision Insurance
• PTO

Responsibilities

• Receive inbound sales calls, follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
• Follow through with every customer until all their needs are met to their satisfaction
• Answer all phone calls immediately, gather customer information, answer questions and set appointments.
• Obtain customer information and keep an accurate database.
• Maintain a dealership standard for response time and close rate goals.
• Schedule sales appointments using dealership approved processes and CRM system.
• Place outbound customer satisfaction survey calls for sales interactions.
• Handle minor customer complaints and misunderstandings
• Stay up to date on current manufacture incentives and current sales specials the dealership is offering.
• Adhere to all company policies, procedures and safety standards
• Complete daily activities following a scheduled process

Qualifications

• Must meet company's requirements for employment
• Must have valid driver's license
• Previous automotive experience a plus
• Ability to read and comprehend instructions and information
• Customer Service Experience( Preferred)
• Excellent verbal and written communication skills
• Professional

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.