BDC Representative

Wright Buick; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401K with company match

Dental Insurance

Vision Insurance

PTO

Job summary

Wright Buick in Kentucky is seeking an automotive receptionist/sales-support role focused on handling inbound sales calls, following up with clients promptly, and ensuring each customer feels prioritized throughout the process.

You will gather customer information, answer questions, schedule appointments, and maintain an accurate CRM database while adhering to dealership standards and current incentives. This position emphasizes professional communication and reliable, organized work habits.

Qualifications

• Must meet company's requirements for employment.
• Must have valid driver's license.
• Previous automotive experience a plus.
• Ability to read and comprehend instructions and information.

Responsibilities

• Receive inbound sales calls, follow up with clients promptly and courteously, making them feel prioritized.
• Follow through with every customer until all needs are met to their satisfaction.
• Answer all calls, gather customer information, answer questions and set appointments.
• Obtain customer information and keep an accurate database.
• Maintain dealership standards for response time and close rate goals.
• Schedule sales appointments using dealership-approved processes and CRM system.
• Place outbound customer satisfaction survey calls for sales interactions.
• Handle minor customer complaints and misunderstandings.
• Stay up to date on current manufacturer incentives and sales specials.
• Adhere to all company policies, procedures and safety standards.
• Complete daily activities following a scheduled process.

Skills

Customer service

Verbal communication

Written communication

Professionalism

Job description

Benefits

• Health Insurance
• 401K with company match (10%)
• Dental Insurance
• Vision Insurance
• PTO

Responsibilities

• Receive inbound sales calls, follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
• Follow through with every customer until all their needs are met to their satisfaction
• Answer all phone calls immediately, gather customer information, answer questions and set appointments.
• Obtain customer information and keep an accurate database.
• Maintain a dealership standard for response time and close rate goals.
• Schedule sales appointments using dealership approved processes and CRM system.
• Place outbound customer satisfaction survey calls for sales interactions.
• Handle minor customer complaints and misunderstandings
• Stay up to date on current manufacture incentives and current sales specials the dealership is offering.
• Adhere to all company policies, procedures and safety standards
• Complete daily activities following a scheduled process

Qualifications

• Must meet company's requirements for employment
• Must have valid driver's license
• Previous automotive experience a plus
• Ability to read and comprehend instructions and information
• Customer Service Experience( Preferred)
• Excellent verbal and written communication skills
• Professional

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.