BDC REP

Midway Auto Group; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

North Hollywood Toyota is seeking a full-time BDC Representative to support daily sales operations and provide a positive customer experience. The role focuses on handling leads, making calls, and scheduling customer appointments with a structured bonus plan.

The position is hourly and non-exempt, requiring strong phone communication, CRM experience, and the ability to manage and report daily performance. Candidates should have automotive sales or appointment-setting experience and be able to

Qualifications

• High school diploma or GED required.
• Experience in automotive sales or appointment-setting preferred.
• Strong phone communication and organizational skills.
• Experience with CRM systems and lead management tools.
• Self-motivated, team-oriented, customer-focused.

Responsibilities

• Track and execute a minimum of 60 calls per day using the CRM or designated call-tracking system.
• Respond to incoming leads quickly, answer inquiries, and schedule appointments.
• Ensure at least 10 confirmed appointments daily are scheduled and logged.
• Confirm daily appointments and re-engage with customers to reduce no-shows.
• Contact CarGurus customers who want to sell their car and schedule appointments.
• Create new appointments by reaching out to customers near contract end or in the signal list.
• Monitor call reviews for quality and compliance, providing feedback.
• Reach out to prior customers and lost opportunities to generate additional appointments.
• Work with the sales team to increase appointment volume and support dealership goals.

Skills

CRM experience

Phone skills

Organization

Lead management

Customer service

Communication

Self-motivated

Education

High school diploma

Tools

CRM systems

Job description

Toyota North Hollywood, Inc | NH Dealer
North Hollywood, CA 91602, USA

Description

North Hollywood Toyota North Hollywood Toyota (TNH) is seeking a full time BDC Rep to support & assist with daily sales operations, by providing positive customer experience. The Floor Manager Assistant plays a vital support role in the smooth delivery of all sales leads, incoming calls, customer appointments and engagement.

This is an hourly non-exempt position, with a bonus structured plan.

Responsibilities

• Track & Execute Calls: Complete and track a minimum of 60 calls per day using the CRM or designated call-tracking system
• Lead Response: Respond to incoming leads quickly, answer inquiries, and schedule appointments
• Appointment Goals: Ensure at least 10 confirmed appointments daily are scheduled and logged
• Confirmation & Follow-Up: Confirm all daily appointments and re-engage with customers to reduce no-shows
• CarGurus Outreach: Contact CarGurus customers who want to sell their car and schedule appointments for them to bring their vehicle in
• Signal List Outreach: Create new appointments by reaching out to customers in the signal list and those within 1 year of their contract ending
• Call Review Oversight: Monitor call reviews for quality and compliance, providing feedback and follow-up where needed
• Customer Re-Engagement: Reach out to prior customers and lost opportunities to generate additional appointments
• Team Collaboration: Work with the sales team to increase appointment volume and support dealership goals
• Other duties as assigned

Required skills and qualifications

• High school diploma and/or GED
• Automotive sales, or appointment-setting experience preferred
• Strong phone communication and organizational skills
• Ability to manage, track, and report on daily performance
• Experience with CRM systems and lead management tools
• Self-motivated, team-oriented, and customer-focused.
• Administrative writing and reporting skills
• High working ethics
• Satisfactory completion of a criminal background check
• Must be able to stand for long periods of time
• Must be able to lift up to twenty (25) pounds

Experience Minimum of two (2) years of experience in customer service, handling sales deals, CRM

Skills & Knowledge

• Automotive sales, or appointment-setting experience preferred
• Strong phone communication and organizational skills
• Ability to manage, track, and report on daily performance
• Experience with CRM systems and lead management tools
• Self-motivated, team-oriented, and customer-focused.
• Administrative writing and reporting skills
• Attention to detail and accuracy
• High working ethics
• Strong integrity
• Good time management and organizational skills
• Strong problem solving

Team mindset

Novice

Prioritize and Multitask

Novice

Communication Skills

Novice

Computer/Technical Literacy

Novice

Dedicated

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Goal Completion

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School or better.

Experience

Minimum of two (2) years of experience in customer service, handling sales deals, CRM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.