BDC REP

Midway Auto Group; California; On-site; USD 21,000 - 30,000; Full time

Job summary

North Hollywood Toyota seeks a full-time BDC Rep to support daily sales operations and provide a positive customer experience. This hourly, non-exempt role focuses on handling leads, scheduling appointments, and following up to reduce no-shows.

Responsibilities include tracking calls, responding to inquiries, coordinating with the sales team, and ensuring a minimum daily appointment cadence. A high school diploma and CRM experience are preferred.

Qualifications

• High school diploma or GED required.
• Two years in customer service or automotive sales preferred.
• Experience with CRM and lead management tools.
• Strong phone communication and organizational skills.

Responsibilities

• Make and track at least 60 calls per day using CRM.
• Respond to incoming leads and schedule appointments.
• Ensure at least 10 confirmed appointments daily.
• Confirm daily appointments and re-engage customers to reduce no-shows.
• Support sales team to increase appointment volume.

Skills

Call handling

CRM experience

Lead management

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

Toyota North Hollywood, Inc | NH Dealer
North Hollywood, CA 91602, USA

Description

North Hollywood Toyota North Hollywood Toyota (TNH) is seeking a full time BDC Rep to support & assist with daily sales operations, by providing positive customer experience. The Floor Manager Assistant plays a vital support role in the smooth delivery of all sales leads, incoming calls, customer appointments and engagement.

This is an hourly non-exempt position, with a bonus structured plan.

Responsibilities

• Track & Execute Calls: Complete and track a minimum of 60 calls per day using the CRM or designated call-tracking system
• Lead Response: Respond to incoming leads quickly, answer inquiries, and schedule appointments
• Appointment Goals: Ensure at least 10 confirmed appointments daily are scheduled and logged
• Confirmation & Follow-Up: Confirm all daily appointments and re-engage with customers to reduce no-shows
• CarGurus Outreach: Contact CarGurus customers who want to sell their car and schedule appointments for them to bring their vehicle in
• Signal List Outreach: Create new appointments by reaching out to customers in the signal list and those within 1 year of their contract ending
• Call Review Oversight: Monitor call reviews for quality and compliance, providing feedback and follow-up where needed
• Customer Re-Engagement: Reach out to prior customers and lost opportunities to generate additional appointments
• Team Collaboration: Work with the sales team to increase appointment volume and support dealership goals
• Other duties as assigned

Required skills and qualifications

• High school diploma and/or GED
• Automotive sales, or appointment-setting experience preferred
• Strong phone communication and organizational skills
• Ability to manage, track, and report on daily performance
• Experience with CRM systems and lead management tools
• Self-motivated, team-oriented, and customer-focused.
• Administrative writing and reporting skills
• High working ethics
• Satisfactory completion of a criminal background check
• Must be able to stand for long periods of time
• Must be able to lift up to twenty (25) pounds

Experience Minimum of two (2) years of experience in customer service, handling sales deals, CRM

Skills & Knowledge

• Automotive sales, or appointment-setting experience preferred
• Strong phone communication and organizational skills
• Ability to manage, track, and report on daily performance
• Experience with CRM systems and lead management tools
• Self-motivated, team-oriented, and customer-focused.
• Administrative writing and reporting skills
• Attention to detail and accuracy
• High working ethics
• Strong integrity
• Good time management and organizational skills
• Strong problem solving

Team mindset

Novice

Prioritize and Multitask

Novice

Communication Skills

Novice

Computer/Technical Literacy

Novice

Dedicated

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Goal Completion

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School or better.

Experience

Minimum of two (2) years of experience in customer service, handling sales deals, CRM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.