BDC Manager - South Houston Nissan

Egroup Us; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Central Automotive Group is seeking a BDC Manager to oversee the business development center, hire and train BDC representatives, and drive appointment setting to support the dealership’s sales team.

You will supervise the BDC staff, ensure follow-up on internet leads, maintain forecasts, and collaborate with executives to refine appointment strategies. Experience in dealership sales management is preferred.

Qualifications

• Excellent communication and written skills are required.
• Strong organizational skills with the ability to manage multiple tasks.
• Service-oriented approach with calmness when dealing with customers.
• Experience in management and leadership in a dealership environment is preferred.

Responsibilities

• Hire and train the business development center representatives.
• Oversee all BDC team members and performance.
• Follow up on internet leads and schedule appointments.
• Maintain daily, weekly, and monthly sales forecasts.
• Collaborate with management to develop appointment-setting strategies.
• Manage CRM activity and customer communications.

Skills

Excellent communication

Outstanding organizational skills

Service-oriented

Management and leadership skills

Education

Bachelor’s degree preferred

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Office

CRM

Job description

The BDC Manager oversees the business development center (BDC). In this position, you are responsible for hiring and training the representatives who contact potential buyers with the goal of scheduling appointments for the buyers to meet with our sales representatives.

Supervisory Responsibilities - Overseas all team members on the BDC Team.

Duties/Responsibilities

• Ensures all internet leads are followed up with until completion of sale.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Answer customer inquiries and calls when necessary.
• Follow up with aged sales leads.
• Manage and track all leads.
• Manage all incoming and outgoing phone calls and emails.
• Maintain daily, weekly, and monthly sales forecasts.
• Work closely with executive and department managers to develop appointment setting strategies.
• Handle our customer contacts through CRM, service, follow-up and lead generations.
• Schedule sales/service appointments and reschedule no-show customers.
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals.
• Learn to overcome objections and thrive within sales situations.
• Answer customer internet inquires by both email and phone.
• Manage day-to-day business of the business development center.
• Achieve the sales and customer satisfaction objective set by management.
• Other duties as assigned.

Required Skills/Abilities

• Excellent communication skills both oral, written, and electronic.
• Outstanding organizational skills.
• Service-oriented, ability to stay calm even when dealing with difficult customers.
• Proficiency with Microsoft Outlook, Microsoft Office, and other electronic communications such as email, text, video calls, etc.

• Management and leadership skills

Education and Experience

• 2 years of experience working as a sales manager for a dealership preferred.
• 2 years leading a high performing sales team preferred.
• Bachelor’s degree is preferred.
• Must be authorized to work in the U.S.
• High School Diploma or equivalent.
• A valid in-state driver's license.

While performing the duties of this job the employee is regularly required to sit, stand, walk, kneel, crouch, stoop, squat, twisting upper body, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee may be required to lift up to 50 pounds.

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.