BDC Manager

JLR Shreveport; Shreveport (LA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

JLR Shreveport, located in Shreveport, Louisiana, is seeking a BDC Manager to enhance their sales department. The ideal candidate will have digital marketing experience and exceptional leadership skills. Responsibilities include managing customer service reps, creating business development processes, and ensuring client satisfaction. The company offers health benefits, a 401K plan, and paid time off. This role demands strong communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• Digital marketing experience is required.
• Previous dealership experience is a huge plus.
• Exceptional leadership skills.
• Must thrive under pressure and stay calm in stressful situations.

Responsibilities

• Create, maintain, and measure business development processes.
• Manage a group of customer service representatives in a call center.
• Cultivate engaged and intelligent staff.
• Attract potential clients and retain current clientele.

Skills

Digital marketing experience

Superior communication skills

Exceptional leadership skills

Strong email and phone presence

Outstanding organizational skills

Job description

SUMMARY

Looking for a aBDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.

WE OFFER:

• Health, Dental, Medical
• 401K
• Paid Time Off

RESPONSIBILITIES

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

REQUIREMENTS

• Digital marketing experience is required
• Previous dealership experience is a huge plus
• Superior communication skills, both oral and written
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Enthusiastic with high energy throughout the sales workday
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Must be willing to submit to a background check to employment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.