BDC Team Lead

Feldman Automotive; Novi (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Professional growth opportunities

Job summary

Feldman Automotive is seeking a motivated Sales BDC Team Lead in Novi, Michigan. This role involves overseeing the Business Development Center team, enhancing sales performance, and ensuring exceptional customer service. The ideal candidate will lead team operations and implement strategies to achieve business goals.

We offer a competitive salary, benefits, and professional growth opportunities for the right individual passionate about sales. Join our dynamic team and make a positive impact!

Qualifications

• Proven experience in a sales leadership role, preferably in a BDC or automotive environment.
• Strong understanding of sales processes and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve high performance.
• Proficient in using CRM software and sales analytics tools.
• Strong problem-solving skills.

Responsibilities

• Monitor team performance and provide coaching and feedback to improve results.
• Collaborate with BDC Manager and other departments to ensure a seamless customer experience.
• Help create and maintain a positive and motivating work environment.
• Handle escalated customer inquiries and resolve issues effectively.
• Prepare regular reports on team performance and sales activities for management.

Skills

Sales leadership experience

Customer relationship management

Communication skills

CRM software proficiency

Problem-solving skills

Team motivation

Tools

CRM software

Sales analytics tools

Job description

Description

We are seeking a motivated and experienced Sales BDC Team Lead to help oversee our Business Development Center (BDC) team. The ideal candidate will be responsible for assisting the BDC Manager in driving sales performance, managing team operations, and ensuring exceptional customer service. This role requires strong leadership skills, a passion for sales, and the ability to develop and implement effective strategies to achieve business goals.

Key Responsibilities

• Monitor team performance and provide coaching and feedback to improve results.
• Collaborate with BDC Manager and other departments to ensure a seamless customer experience.
• Help create and maintain a positive and motivating work environment.
• Handle escalated customer inquiries and resolve issues effectively.
• Prepare regular reports on team performance and sales activities for management.

Requirements

Skills and Qualifications

• Proven experience in a sales leadership role, preferably in a BDC or automotive environment.
• Strong understanding of sales processes and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve high performance.
• Proficient in using CRM software and sales analytics tools.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. If you are a dynamic leader with a passion for sales, we encourage you to apply and join our team!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.