BDC Manager

Drivelab Automotive Group; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Matching

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Employee Purchase Program

Job summary

Drivelab Automotive Group is seeking an experienced Business Development Center (BDC) Manager to lead and supervise our BDC team, ensuring high-quality customer communications via email and phone. You will train staff, analyze performance metrics, and collaborate with other departments to optimize outreach and lead conversion.

The role requires a proven track record in Internet sales or dealership BDC management, strong leadership, and proficiency with CRM/DMS systems.

Qualifications

• Experience in Internet sales or dealership BDC management.
• Ability to manage high call volumes and internet leads.
• Knowledge of automotive sales and service operations.
• Strong leadership and training abilities.
• Familiarity with dealership CRM and DMS systems.

Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills

BDC management

CRM systems

Leadership

Handle high call volumes

Education

High school diploma/GED

Tools

CRM systems

DMS systems

Job description

Business Development Center (BDC) Manager– Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication.

Job Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver's license

Benefits Offered

• Medical
• Dental
• Vision
• 401(k) with Matching
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Employee Purchase Program

AboutUs

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.

We offer an excellent benefit package, and a great working environment.