BDC Manager: Digital Marketing & Customer Experience Lead

Mills Auto Group; Shreveport (LA); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

Mills Auto Group in Shreveport, LA is seeking a BDC Manager to lead our growing sales department. You’ll work with upper management and sales associates to ensure business needs are met.

The role focuses on developing and measuring internet and business development processes for sales and service, managing a call center team, and refining BDC recruitment and interview processes. Strong leadership and communication are essential.

Qualifications

• Digital marketing experience is required.
• Previous dealership experience is a huge plus.
• Superior oral and written communication.
• Strong email and phone presence is necessary.
• Exceptional leadership skills.
• Enthusiastic with high energy throughout the sales workday.
• Outstanding organizational skills.
• Ability to stay strong and calm in a stressful environment; must thrive under pressure.
• Must be willing to submit to a background check to employment.

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Skills

Digital marketing

Leadership

Communication

Organizational skills

Customer service

Email & phone outreach

Stress management

Job description

Summary

Looking for a a BDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.

Summary

Looking for a a BDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.

WE OFFER:

• Health, Dental, Medical
• 401K
• Paid Time Off
  
  
  

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
  
  
  

Requirements

• Digital marketing experience is required
• Previous dealership experience is a huge plus
• Superior communication skills, both oral and written
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Enthusiastic with high energy throughout the sales workday
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Must be willing to submit to a background check to employment.
  
  
  

About The Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 13. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well - whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.