BDC Manager

Group 1 Automotive, Inc.; Arlington (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

Paid time off

Career growth opportunities

Team-oriented culture

Luxury brand environment

Job summary

BMW of Arlington seeks an experienced BDC Manager to lead our Business Development Center and accelerate growth in sales and customer engagement.

This role emphasizes developing people, creating processes, and maximizing appointment-setting performance through internet, phone, and digital leads while delivering an outstanding customer experience.

Qualifications

• Previous Automotive BDC Manager experience required.
• Proven success leading a dealership BDC team.
• Strong understanding of CRM platforms and lead management processes.
• Experience with internet sales, digital retailing, and customer follow-up strategies.
• Excellent leadership, communication, and organizational skills.

Responsibilities

• Manage daily operations of the dealership's BDC.
• Recruit, train, coach, and motivate BDC representatives.
• Monitor inbound and outbound call performance.
• Ensure timely follow-up on internet, phone, and digital leads.
• Drive appointment-setting and appointment-show rates.
• Track KPIs and implement strategies to improve performance.
• Work closely with sales management to maximize lead conversion.
• Maintain high levels of customer satisfaction and professionalism.
• Develop and enforce BDC best practices and processes.

Skills

Leadership

CRM proficiency

Lead management

Data-driven

Communication

Organizational skills

Education

Experience in automotive BDC

Leadership experience

Tools

CRM platforms

Job description

Overview

BMW of Arlington is seeking an experienced and driven BDC Manager to lead our Business Development Center and help drive continued growth in sales and customer engagement.

This is an opportunity for a proven automotive professional who excels at developing people, creating processes, and maximizing appointment-setting performance. The ideal candidate is a strong leader who understands how to convert internet, phone, and digital leads into showroom traffic while delivering an outstanding customer experience.

Responsibilities

• Manage the daily operations of the dealership's Business Development Center
• Recruit, train, coach, and motivate BDC representatives
• Monitor inbound and outbound call performance
• Ensure timely follow-up on internet, phone, and digital leads
• Drive appointment-setting and appointment-show rates
• Track KPIs and implement strategies to improve performance
• Work closely with sales management to maximize lead conversion
• Maintain high levels of customer satisfaction and professionalism
• Develop and enforce BDC best practices and processes

Qualifications

• Previous Automotive BDC Manager experience required
• Proven success leading a dealership BDC team
• Strong understanding of CRM platforms and lead management processes
• Experience with internet sales, digital retailing, and customer follow-up strategies
• Excellent leadership, communication, and organizational skills
• Ability to analyze reports and drive performance through accountability
• Professional references required

What We Offer

• Competitive compensation plan
• Health, dental, and vision benefits
• Paid time off
• Career growth opportunities within a premier automotive organization
• Supportive, team-oriented culture
• Manufacturer-backed luxury brand environment

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.