BDC MANAGER

Smith Automotive Group; Lithia Springs (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Smith Automotive Group is seeking an Automotive Customer Service BDC Manager in Lithia Springs, Georgia. This role involves supervising the BDC Consultants and ensuring that team metrics are met regarding customer interactions and sales outcomes.

The ideal candidate must have experience in a dealership environment and skills in managing teams, customer service, and sales processes. The position demands flexibility and the ability to thrive in a dynamic call center atmosphere.

Qualifications

• Previous dealership experience required.
• Must have flexible availability.
• Ability to work in a call center environment.

Responsibilities

• Manage the BDC Consultants and ensure metrics are met.
• Compile necessary reports on a timely basis.
• Train staff on all processes.

Skills

Sales experience

CRM proficiency

Organizational skills

Computer skills

Teamwork

Tools

MS Word

MS Excel

CRM Software

Job description

Description

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensuring that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.

Duties And Responsibilities

Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads.

• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize CRM and Lead Management tools
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes
• Will follow behavioral expectations consistent with the Company's visions/values

Qualifications

• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.

We are an Equal Opportunity Employer and a drug free workplace.