Customer Service Representative

Castle Subaru; Riverside (IL); On-site; USD 33,280 - 37,440; Full time

Job summary

Castle Automotive Group is seeking a Customer Service Specialist in Illinois. This role focuses on helping customers, building connections, and delivering a positive experience without a traditional sales focus.

You’ll handle inquiries across phone, text, email, and online platforms, schedule appointments, and keep precise records while supporting staff and learning dealership processes.

Qualifications

• Strong verbal and written communication with a warm demeanor.
• Passion for helping people and a positive attitude.
• Prior customer service experience is helpful but not required.
• Willing to learn dealership processes and adapt quickly.

Responsibilities

• Respond to customer inquiries via phone, text, email, and online platforms
• Provide friendly, helpful information and guidance
• Assist customers with scheduling appointments and next steps
• Follow up to ensure a smooth and stress-free experience
• Keep accurate records of customer interactions
• Represent Castle Automotive Group with professionalism and care
• Support dealership staff with other tasks as needed

Skills

Verbal communication

Written communication

Customer service

Multitasking

Team oriented

Goal oriented

Quick learner

Job description

Customer Service Specialist

At Castle Automotive Group, we prioritize people - both our customers and our team. This position is ideal for someone who enjoys building connections, solving problems, and creating great experiences, without a traditional sales-focused environment.

This offers hands‑on experience where you'll work closely with our department managers. In this position, you'll develop communication, organizational, and customer service skills while gaining insight into dealership operations.

What You’ll Do

• Respond to customer inquiries via phone, text, email, and online platforms


• Provide friendly, helpful information and guidance


• Assist customers with scheduling appointments and next steps


• Follow up to ensure a smooth and stress‑free experience


• Keep accurate records of customer interactions


• Represent Castle Automotive Group with professionalism and care


• Support dealership staff with other tasks as needed

What We’re Looking For

• Strong verbal and written communication skills with a warm demeanor


• A genuine passion for helping people with positive attitude


• Previous customer service experience is helpful, but not required


• Eagerness to learn and be trained in dealership processes


• Ability to multi‑task and thrive in a fast‑paced team environment


• Driven and goal‑oriented personality to reach your full potential

Compensation & Benefits

• Competitive base pay + generous performance‑based bonuses - up to $40k - $50 annually


• Opportunities for growth within Castle Automotive Group dealerships


• Positive, team‑driven work environment


• 401(K) with employer match


• Major Medical & Dental (50% employee‑paid premium) & Vision


• Voluntary Benefits (Accident, Critical Illness, Disability, and more)


• Paid Time Off accrued from date of hire


• Employee vehicle purchase discounts

Pay $16.00-$18.00/hour

Join Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. We’re looking for a Customer Service Specialist who enjoys helping people, communicating clearly, and making every interaction a positive one.

If you’re looking for a role where you can make an impact while growing your career, we’d love to meet you.

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.