Customer Service Representative

Castle Automotive Group; Riverside (IL); On-site; USD 33,280 - 37,440; Full time

Benefits offered by this job

401(k) with employer match

Major Medical & Dental

Vision

Paid Time Off

Employee vehicle discounts

Voluntary Benefits

Job summary

Castle Automotive Group is seeking a Customer Service Specialist to deliver friendly, professional assistance and help customers navigate the dealership experience. You will respond via phone, text, email, and online platforms, guiding customers through scheduling and next steps.

You will build strong relationships, maintain accurate records, and support team members in a fast-paced retail setting. Training will be provided, and performance-based bonuses are noted in the compensation package.

Qualifications

• Strong verbal and written communication skills with a warm demeanor.
• Customer-focused mindset with a can-do attitude.
• Eagerness to learn dealership processes and be trained.

Responsibilities

• Respond to customer inquiries via phone, text, email, and online platforms.
• Provide friendly, helpful information and guidance.
• Assist customers with scheduling appointments and next steps.
• Follow up to ensure a smooth and stress-free experience.
• Keep accurate records of customer interactions.
• Represent Castle Automotive Group with professionalism and care.
• Support dealership staff with other tasks as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Positive attitude

Job description

Customer Service Specialist

At Castle Automotive Group, we prioritize people - both our customers and our team. This position is ideal for someone who enjoys building connections, solving problems, and creating great experiences, without a traditional sales-focused environment.

This offers hands‑on experience where you'll work closely with our department managers. In this position, you'll develop communication, organizational, and customer service skills while gaining insight into dealership operations.

What You’ll Do

• Respond to customer inquiries via phone, text, email, and online platforms


• Provide friendly, helpful information and guidance


• Assist customers with scheduling appointments and next steps


• Follow up to ensure a smooth and stress‑free experience


• Keep accurate records of customer interactions


• Represent Castle Automotive Group with professionalism and care


• Support dealership staff with other tasks as needed

What We’re Looking For

• Strong verbal and written communication skills with a warm demeanor


• A genuine passion for helping people with positive attitude


• Previous customer service experience is helpful, but not required


• Eagerness to learn and be trained in dealership processes


• Ability to multi‑task and thrive in a fast‑paced team environment


• Driven and goal‑oriented personality to reach your full potential

Compensation & Benefits

• Competitive base pay + generous performance‑based bonuses - up to $40k - $50 annually


• Opportunities for growth within Castle Automotive Group dealerships


• Positive, team‑driven work environment


• 401(K) with employer match


• Major Medical & Dental (50% employee‑paid premium) & Vision


• Voluntary Benefits (Accident, Critical Illness, Disability, and more)


• Paid Time Off accrued from date of hire


• Employee vehicle purchase discounts

Pay $16.00-$18.00/hour

Join Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. We’re looking for a Customer Service Specialist who enjoys helping people, communicating clearly, and making every interaction a positive one.

If you’re looking for a role where you can make an impact while growing your career, we’d love to meet you.

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.