BDC Manager

Castle Automotive Group; Oakbrook Terrace (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(K)

Major medical

Dental

Voluntary Benefits (Accident, Critical

Disability, and more)

Life Insurance

Paid vacation

Job summary

Castle Automotive Group in Oakbrook Terrace, IL is seeking a BDC Manager to lead our call center operations, manage and track all leads, and ensure timely follow-up. This role focuses on driving performance and customer satisfaction in a bustling automotive sales environment.

The ideal candidate has at least two years of BDC management experience, strong communication, and a proactive, team-oriented mindset. We offer a comprehensive benefits package and opportunities for growth.

Qualifications

• BDC management experience required.
• Strong communication skills are essential.
• Positive energy and eagerness to improve.
• Previous sales experience required.
• Automotive industry experience preferred.
• Must be a team player and organized.
• Self-motivated and goal-driven.

Responsibilities

• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the center
• Collect and analyze metrics
• Provide training and ongoing support to the call center representatives
• Answer customer inquiries and calls when necessary

Skills

BDC management experience

Strong communication

Positive energy

Eager to improve

Competitive attitude

Sales experience

Automotive industry experience

Team player

Organized

Self-motivated

Job description

BDC Manager

Welcome to Castle Automotive Group! If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.

What We Offer:

• 401(K)
• Major medical
• Dental
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid vacation

Responsibilities:

• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the center
• Collect and analyze metrics
• Provide training and ongoing support to the call center representatives
• Answer customer inquiries and calls when necessary

Qualifications:

• At least 2 years BDC management experience
• Strong communication skills
• Positive energy
• Eager to improve
• Competitive attitude
• Previous sales experience required
• Automotive industry experience preferred
• A team player
• Organized
• A self-motivated individual that thrives on goals

Pay $80000.00 - $110000.00 per year based on expirence.

Join Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. We’re looking for a Customer Service Specialist who enjoys helping people, communicating clearly, and making every interaction a positive one.

If you’re looking for a role where you can make an impact while growing your career, we’d love to meet you.

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.