BDC Representative

Waynesubaru; Pequannock Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Vacation

Discounts on Products and Services

Job summary

Wayne Subaru is seeking a BDC Representative to serve as the initial point of contact for online customers. This role involves engaging with potential buyers through effective communication, establishing trust, and scheduling appointments for test drives. Candidates should possess strong customer service and sales skills, with proficiency in CRM software being ideal.

Benefits include medical, dental, vision, life insurance, paid vacation, and product discounts, making it a rewarding opportunity for those who enjoy working with people.

Qualifications

• Strong ability to communicate effectively with customers.
• Experience in sales is required.
• Proficient in CRM software for managing leads.

Responsibilities

• Act as the first point of contact for consumers.
• Build rapport and trust with potential buyers.
• Schedule appointments for test drives and visits.

Skills

Customer Service Skills

Sales Experience

CRM Software Proficiency

Communication Skills

Time Management

Team Player

Job description

The BDC Representative will be the first point of contact for a consumer contacting Wayne Subaru when shopping online for a new or pre-owned Subaru. Contact is via the internet from multiple points of contact with us. The Digital Sales Specialist will be able to provide the prospect with enough information to build rapport with the potential buyer. Establishing this rapport will enable trust to be built between Wayne Subaru and the prospect, allowing for an appointment to be made in-order to have the prospect visit Wayne Subaru to physically see, touch, test-drive, and fall in love with the vehicle that will best fit their needs and desires.

Requirements to Excel in Role

• Customer Service Skills: Strong ability to communicate effectively with customers, understand their needs, and provide excellent service.
• Sales Experience: Experience in sales.
• CRM Software Proficiency: Ability to use Customer Relationship Management (CRM) software to manage leads, track customer interactions, and prioritize follow-ups.
• Communication Skills: Excellent verbal and written communication skills to engage with customers through phone calls, emails, and text messages.
• Time Management: Strong organizational skills to manage multiple leads and tasks efficiently, ensuring timely follow-ups and responses.
• Team Player: Ability to collaborate effectively with other dealership personnel (sales staff and managers) to ensure a seamless Wayne Subaru purchase experience.

Benefits

• Medical
• Dental
• Vision
• Life Insurance.6
• Paid Vacation
• Discounts on Products and Services

Expectations

• Positive attitude and genuinely like people.
• Be ready and eager to learn product line and always look to improve.
• Communicate effectively with customers and other Wayne Subaru team members.
• Consistent and professional appearance in keeping with Wayne Subaru required dress code.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.