BDC Fixed Ops Specialist: Service Appointments

Sonic Automotive; Newport Beach (CA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k and PTO

Personal Automotive Concierge Service

Award-winning training

Job summary

Sonic Automotive, located in Newport Beach, CA, is seeking a BDC Associate for Fixed Ops at Jaguar Land Rover Newport. This position involves generating services appointments and providing a premium customer experience by managing inquiries via internet and phone. The ideal candidate will demonstrate excellent communication skills, work effectively in a fast-paced environment, and have the ability to maintain CRM records. Competitive pay at $25.00/hr along with comprehensive training and benefits package offered.

Qualifications

• Experience in customer service or similar role.
• Ability to manage multiple inquiries efficiently.
• Knowledge of CRM software preferred.

Responsibilities

• Generate services appointments with customers contacting the dealership.
• Respond to internet inquiries promptly and accurately.
• Utilize lead management tools and CRM software for managing inquiries.

Skills

Excellent verbal and written communication skills

Ability to work independently

Ability to work in call center environment

Strong organizational and time management skills

Job description

Sonic Automotive, located in Newport Beach, CA, is seeking a BDC Associate for Fixed Ops at Jaguar Land Rover Newport. This position involves generating services appointments and providing a premium customer experience by managing inquiries via internet and phone. The ideal candidate will demonstrate excellent communication skills, work effectively in a fast-paced environment, and have the ability to maintain CRM records. Competitive pay at $25.00/hr along with comprehensive training and benefits package offered.