BDC Customer Experience Representative

Bill Harris Auto Center, Inc; Ashland (OH); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer Paid Life Insurance

Retirement Savings Plan

Paid Time Off

Paid Holidays

Paid Training

Employee Pricing on Vehicle Purchases,

Parts, and Service

Job summary

Bill Harris Dealerships in Ashland, OH is seeking a motivated BDC/Customer Experience Representative to engage customers by phone, text, and email, set appointments, and drive showroom visits and sales. You will use our CRM and AI-assisted tools to manage leads and customer communications, with performance incentives for appointments and vehicles sold.

The role emphasizes a fast-paced, team-oriented environment and growth within a successful dealership group.

Qualifications

• Must enjoy talking to people, energetic, and personable.
• Automotive experience is a plus, but not required.

Responsibilities

• Respond to new customer inquiries by phone, text, and email.
• Follow up with customers who expressed interest in a vehicle.
• Build relationships and create a great first impression.
• Schedule appointments for the sales team.
• Confirm and follow up on appointments.
• Work leads through professional follow-up.
• Use CRM and AI-assisted communication tools to manage opportunities.
• Track customer activity and maintain records.
• Collaborate with the sales team to ensure a great customer experience.
• Turn internet and phone leads into appointments, showroom visits, and sales.

Skills

Excellent communication

Phone-based sales

CRM proficiency

Team collaboration

Customer service

Multitasking

Proactive follow-up

Tools

CRM software

AI tools

Job description

BDC / Customer Experience Representative

Bill Harris Dealerships

Ashland, Ohio
$16–$17 per hour + performance incentives

• Medical, Dental, and Vision Insurance
• Employer Paid Life Insurance
• Retirement Savings Plan
• Paid Time Off
• Paid Holidays
• Paid Training
• Employee Pricing on Vehicle Purchases, Parts, and Service

Love Talking to People? Love Winning? We Want to Talk to You.

Bill Harris Dealerships is looking for an energetic, motivated BDC / Customer Experience Representative to join our growing team.

This isn’t a traditional office job. You’ll be talking with customers every day, following up with people who are interested in vehicles, setting appointments, and helping turn opportunities into real showroom visits and sales.

You’ll also work alongside our new AI-powered customer communication technology, using it as a tool to help manage leads, follow-up, and customer communication. We’ll teach you the system—you just need to be comfortable with technology and willing to learn.

And when your appointments show up and buy, you have the opportunity to earn additional performance-based incentives.

What You’ll Do

• Respond to new customer inquiries by phone, text, and email
• Follow up with customers who have expressed interest in a vehicle
• Build relationships and create a great first impression
• Schedule appointments for our sales team
• Confirm and follow up on appointments
• Work leads through consistent, professional follow-up
• Use our CRM and AI-assisted communication tools to manage customer opportunities
• Track customer activity and maintain accurate records
• Work closely with the sales team to make sure customers have a great experience
• Help turn internet and phone leads into appointments, showroom visits, and sales

What We’re Looking For

We’re looking for someone who loves talking to people, enjoys winning, and isn’t afraid to pick up the phone.

Our ideal candidate is:

• Outgoing, energetic, and personable
• Confident and professional on the phone
• An excellent communicator by phone, text, and email
• Competitive and motivated by goals
• Persistent and comfortable with follow-up
• Highly organized and detail-oriented
• Comfortable working in a fast-paced environment
• Coachable and eager to improve
• Positive, even when hearing “no”
• Comfortable learning new technology and CRM systems
• Accountable and willing to take ownership of their customers
• A team player who works closely with our sales team
• Focused on providing an outstanding customer experience

Automotive experience is a plus, but it isn’t required.

We’re more interested in finding someone with the right personality, work ethic, communication skills, and drive to succeed.

We can teach you the automotive business. We can teach you the systems. We need you to bring the attitude, energy, and desire to win.

What You Can Expect

• $16–$17 per hour to start
• Additional performance incentives for appointments shown and vehicles sold
• Opportunity to increase your earnings as you develop
• Training and coaching
• Modern CRM and AI-assisted customer communication technology
• Opportunity to grow within a successful dealership group
• A fast-paced, team-oriented environment
• A chance to build valuable sales and customer service skills

Why Bill Harris Dealerships?

At Bill Harris Dealerships, our people are our most valuable resource. We believe in an environment built around honesty, integrity, teamwork, accountability, and treating customers with respect.

We’re looking for someone who wants more than just a paycheck. If you’re competitive, driven, personable, and excited by the idea of turning conversations into opportunities, this could be a great place to build your career.

At Bill Harris Dealerships, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.