BDC Lead Conversion Specialist

Bill Harris Auto Center, Inc; Ashland (OH); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer Paid Life Insurance

Retirement Savings Plan

Paid Time Off

Paid Holidays

Paid Training

Employee Pricing on Vehicle Purchases,

Parts, and Service

Job summary

Bill Harris Dealerships in Ashland, OH is seeking a motivated BDC/Customer Experience Representative to engage customers by phone, text, and email, set appointments, and drive showroom visits and sales. You will use our CRM and AI-assisted tools to manage leads and customer communications, with performance incentives for appointments and vehicles sold.

The role emphasizes a fast-paced, team-oriented environment and growth within a successful dealership group.

Qualifications

• Must enjoy talking to people, energetic, and personable.
• Automotive experience is a plus, but not required.

Responsibilities

• Respond to new customer inquiries by phone, text, and email.
• Follow up with customers who expressed interest in a vehicle.
• Build relationships and create a great first impression.
• Schedule appointments for the sales team.
• Confirm and follow up on appointments.
• Work leads through professional follow-up.
• Use CRM and AI-assisted communication tools to manage opportunities.
• Track customer activity and maintain records.
• Collaborate with the sales team to ensure a great customer experience.
• Turn internet and phone leads into appointments, showroom visits, and sales.

Skills

Excellent communication

Phone-based sales

CRM proficiency

Team collaboration

Customer service

Multitasking

Proactive follow-up

Tools

CRM software

AI tools

Job description

Bill Harris Dealerships in Ashland, OH is seeking a motivated BDC/Customer Experience Representative to engage customers by phone, text, and email, set appointments, and drive showroom visits and sales. You will use our CRM and AI-assisted tools to manage leads and customer communications, with performance incentives for appointments and vehicles sold.

The role emphasizes a fast-paced, team-oriented environment and growth within a successful dealership group.