BDC Customer Experience Representative

Bill Harris Dealerships; Ashland (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer Paid Life Insurance

Retirement Savings Plan

Paid Time Off

Paid Holidays

Paid Training

Employee Pricing on Vehicle Purchases,

Job summary

Bill Harris Dealerships in Ashland, Ohio is seeking an energetic BDC / Customer Experience Representative. Starting pay is $16–$17 per hour with performance incentives, plus benefits and training.

You will talk with customers daily, follow up on vehicle interests, set appointments, and help turn leads into showroom visits and sales using AI-powered communication tools. Training is provided and advancement opportunities exist.

Qualifications

• Our ideal candidate is outgoing, energetic, and personable.
• We look for someone confident and professional on the phone.
• Excellent communicator by phone, text, and email.
• Competitive and motivated by goals; persistent with follow-up.

Responsibilities

• Respond to new customer inquiries by phone, text, and email
• Follow up with customers who have expressed interest in a vehicle
• Build relationships and create a great first impression
• Schedule appointments for our sales team
• Confirm and follow up on appointments
• Work leads through consistent, professional follow-up
• Use our CRM and AI-assisted communication tools to manage customer opportunities
• Track customer activity and maintain accurate records
• Work closely with the sales team to ensure a great customer experience
• Help turn internet and phone leads into appointments, showroom visits, and sales

Skills

Outgoing personality

Excellent communication

Phone communication

Email communication

CRM experience

Team player

Strong follow-up

Tools

CRM systems

AI-assisted tools

Job description

BDC / Customer Experience Representative

Bill Harris Dealerships

Ashland, Ohio
$16–$17 per hour + performance incentives

• Medical, Dental, and Vision Insurance
• Employer Paid Life Insurance
• Retirement Savings Plan
• Paid Time Off
• Paid Holidays
• Paid Training
• Employee Pricing on Vehicle Purchases, Parts, and Service

Love Talking to People? Love Winning? We Want to Talk to You.

Bill Harris Dealerships is looking for an energetic, motivated BDC / Customer Experience Representative to join our growing team.

This isn’t a traditional office job. You’ll be talking with customers every day, following up with people who are interested in vehicles, setting appointments, and helping turn opportunities into real showroom visits and sales.

You’ll also work alongside our new AI-powered customer communication technology, using it as a tool to help manage leads, follow-up, and customer communication. We’ll teach you the system—you just need to be comfortable with technology and willing to learn.

And when your appointments show up and buy, you have the opportunity to earn additional performance-based incentives.

What You’ll Do

• Respond to new customer inquiries by phone, text, and email
• Follow up with customers who have expressed interest in a vehicle
• Build relationships and create a great first impression
• Schedule appointments for our sales team
• Confirm and follow up on appointments
• Work leads through consistent, professional follow-up
• Use our CRM and AI-assisted communication tools to manage customer opportunities
• Track customer activity and maintain accurate records
• Work closely with the sales team to make sure customers have a great experience
• Help turn internet and phone leads into appointments, showroom visits, and sales

What We’re Looking For

We’re looking for someone who loves talking to people, enjoys winning, and isn’t afraid to pick up the phone.

Our ideal candidate is:

• Outgoing, energetic, and personable
• Confident and professional on the phone
• An excellent communicator by phone, text, and email
• Competitive and motivated by goals
• Persistent and comfortable with follow-up
• Highly organized and detail-oriented
• Comfortable working in a fast-paced environment
• Coachable and eager to improve
• Positive, even when hearing “no”
• Comfortable learning new technology and CRM systems
• Accountable and willing to take ownership of their customers
• A team player who works closely with our sales team
• Focused on providing an outstanding customer experience

Automotive experience is a plus, but it isn’t required.

We’re more interested in finding someone with the right personality, work ethic, communication skills, and drive to succeed.

We can teach you the automotive business. We can teach you the systems. We need you to bring the attitude, energy, and desire to win.

What You Can Expect

• $16–$17 per hour to start
• Additional performance incentives for appointments shown and vehicles sold
• Opportunity to increase your earnings as you develop
• Training and coaching
• Modern CRM and AI-assisted customer communication technology
• Opportunity to grow within a successful dealership group
• A fast-paced, team-oriented environment
• A chance to build valuable sales and customer service skills

Why Bill Harris Dealerships?

At Bill Harris Dealerships, our people are our most valuable resource. We believe in an environment built around honesty, integrity, teamwork, accountability, and treating customers with respect.

We’re looking for someone who wants more than just a paycheck. If you’re competitive, driven, personable, and excited by the idea of turning conversations into opportunities, this could be a great place to build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.