BDC Customer Care Pro | Bilingual & Commission Pay

Tantillo Auto Group; New York (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Flexible spending accounts

Paid time off

Company-paid factory training

Employee discounts

Job summary

South Shore Kia in Smithtown, NY is seeking an Automotive BDC Representative to monitor and follow up on customer leads received via internet, phone, and dealership visits. The role emphasizes outstanding customer service and effective communication.

Ideal candidates will multi-task well, follow scripts, and contribute to sales appointments, with bilingual abilities considered a big plus in a fast-paced automotive environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Experience in customer service or call-center is a plus but not required.

Responsibilities

• Monitor and follow up with potential customer leads via internet, phone, and visits to the dealership.
• Contact internet leads and follow up on appointments.
• Determine each customer's vehicle needs by active listening.
• Learn and follow call, text, and email scripts.
• Set, confirm, and follow up on appointments and sales.
• Conduct surveys with customers.

Skills

Excellent communication

Phone skills

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

Basic computer proficiency

Job description

South Shore Kia in Smithtown, NY is seeking an Automotive BDC Representative to monitor and follow up on customer leads received via internet, phone, and dealership visits. The role emphasizes outstanding customer service and effective communication.

Ideal candidates will multi-task well, follow scripts, and contribute to sales appointments, with bilingual abilities considered a big plus in a fast-paced automotive environment.