BDC Consultant

Fox H, LLC dba Auburn Honda; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Georgica Auto Holdings is seeking a motivated BDC Consultant to drive sales and service appointments through proactive outreach via phone, email, and text. You will build rapport, answer inquiries, and schedule visits to support dealership goals.

Responsibilities include logging interactions in CRM, guiding customers to the right department, and maintaining strong product knowledge to highlight promotions and services. Adaptability for an ever-changing, fast-paced environment is valued.

Qualifications

• High school diploma or equivalent is required; some college preferred.
• 1 year of customer service, call center, or BDC experience in automotive is preferred.
• Strong verbal and written communication skills are essential.
• Ability to build rapport and influence customers over the phone and digital channels.
• Excellent organizational skills and attention to detail.
• Proficient with CRM software and MS Office.
• Able to work independently and in a team in a fast-paced environment.
• Proven ability to meet and exceed performance targets.
• Flexible schedule including evenings and weekends as needed.

Responsibilities

• Respond promptly and professionally to inbound sales and service inquiries via phone, email, and online forms.
• Make outbound calls to follow up on leads and schedule service appointments.
• Log all customer interactions in CRM, update information, and track appointment statuses.
• Qualify customer needs and direct to the appropriate department.
• Provide accurate information about inventory, pricing, promotions, and services.
• Overcome objections by highlighting value and benefits.
• Confirm and reschedule appointments with timely reminders.
• Collaborate with sales and service teams to ensure a seamless experience.
• Aim to meet daily, weekly, and monthly appointment and contact targets.
• Stay updated on product knowledge, promotions, and industry trends.

Skills

Customer service

Communication skills

Organization

Teamwork

Results oriented

Flexibility

Education

High school diploma or equivalent

Some college education

Tools

CRM software

Microsoft Office Suite

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Job Summary

The BDC Consultant is responsible for driving sales and service appointments through proactive communication with customers via phone, email, and text. This role focuses on building rapport, addressing inquiries, and effectively scheduling appointments to support the dealership's sales and service goals.

Job Responsibilities

• Respond promptly and professionally to all inbound sales and service inquiries received via phone, email, and online forms.
• Make outbound calls to follow up on sales leads, schedule service appointments, and reconnect with existing customers.
• Utilize CRM software to meticulously log all customer interactions, update customer information, and track appointment statuses.
• Qualify customer needs and interests to effectively direct them to the appropriate sales or service department.
• Provide accurate information about vehicle inventory, pricing, promotions, and service offerings.
• Overcome customer objections and rejections by highlighting value and benefits.
• Confirm and reschedule appointments as needed, sending timely reminders to customers.
• Collaborate closely with sales and service teams to ensure a seamless customer experience.
• Achieve daily, weekly, and monthly appointment setting and customer contact goals.
• Stay up-to-date with product knowledge, dealership promotions, and industry trends.

Job Qualifications

• High school diploma or equivalent; some college education preferred.
• Minimum of 1 year of experience in a customer service, call center, or BDC role, preferably within the automotive industry.
• Exceptional verbal and written communication skills.
• Proven ability to build rapport and influence customers over the phone and via digital channels.
• Strong organizational skills and attention to detail.
• Proficiency with CRM software and standard office applications (Microsoft Office Suite).
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated ability to meet and exceed performance targets.
• Flexible schedule availability, including evenings and weekends, as needed.

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect.

As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day.

Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience.

We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism.

Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction - with our customers, colleagues, partners, and the communities we serve.

We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity.

We are dedicated to fostering a workplace culture grounded in: Collaboration - Working together across departments and locations to achieve shared goals Integrity - Doing what is right, even when no one is watching Accountability - Taking ownership of our responsibilities and outcomes Respect - Valuing our colleagues, customers, and community

At Georgica Auto Holdings, we are proud of the reputation we continue to build - one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.