Part Time Outbound BDC Representative

Rapp BG, LLC dba Bill Rapp GMC; United States; On-site; USD 22,000 - 25,000; Part time

Job summary

Georgica Auto Holdings in the United States is seeking a motivated Part-Time Outbound BDC Representative for its Business Development Center at Rapp GMC. The role emphasizes proactive outbound calls to existing customers and targeted prospects to generate appointments for the sales team.

The ideal candidate enjoys talking with customers, handles a high call volume, and builds rapport quickly. Responsibilities include CRM documentation, meeting outbound goals, and Saturday coverage as needed.

Qualifications

• Strong communication and phone skills.
• Comfortable making a high volume of outbound calls.
• Friendly, confident, and persistent personality.
• Ability to quickly build rapport with customers.

Responsibilities

• Make outbound calls to existing dealership customers and targeted prospect lists.
• Contact customers with upcoming or ending leases to discuss options for newer vehicles.
• Follow up with customers and schedule qualified appointments for the sales team.
• Document calls, conversations, and follow-up activity in the CRM.
• Work with the BDC Manager and Sales Team to ensure smooth handoffs.

Skills

Outbound calls

Customer service

Phone skills

CRM experience

Tools

CRM software

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Job Details

Location: Rapp GMC

Job Type: Part‑Time

Pay: $16/hr Weekly, Monthly Commission $25/Shown Appointment, $10/Sold Appointment

About the Position

We are looking for a motivated and outgoing Part‑Time Outbound BDC Representative to join our Business Development Center. This position is primarily focused on proactive outbound customer outreach and appointment generation. Rather than primarily working incoming internet sales leads, you will contact existing customers and targeted prospects to identify opportunities to purchase or lease a newer vehicle. The ideal candidate is comfortable on the phone, enjoys talking with customers, and is motivated by creating opportunities for the sales team.

Responsibilities

• Make outbound calls to existing dealership customers and targeted prospect lists
• Contact customers with upcoming or ending leases to discuss their options for getting into a newer vehicle
• Reach out to customers with high‑interest‑rate loans to identify potential opportunities to upgrade or replace their current vehicle
• Re‑engage previous customers and past sales opportunities
• Work targeted outbound call lists to generate new sales opportunities
• Identify customers who may be in a position to trade, upgrade, purchase, or lease another vehicle
• Build rapport with customers and create a positive dealership experience
• Schedule qualified appointments for the sales team
• Follow up consistently with customers who express interest
• Accurately document calls, conversations, follow‑up activity, and appointments in the CRM
• Meet established outbound call, contact, and appointment goals
• Work closely with the BDC Manager and Sales Team to ensure a smooth handoff of appointments
• Provide BDC coverage on a rotating Saturday schedule, including responding to inbound internet leads and customer inquiries

What We’re Looking For

• Strong communication and phone skills
• Comfortable making a high volume of outbound calls
• Friendly, confident, and persistent personality
• Ability to quickly build rapport with customers
• Self‑motivated and able to work independently
• Strong follow‑up and organizational skills
• Comfortable asking for the appointment and moving conversations toward a next step
• Basic computer skills and the ability to learn CRM systems
• Previous automotive, BDC, call center, sales, or customer service experience is a plus, but not required

Schedule

This is a part‑time position with primarily afternoon and evening weekday hours, along with rotating Saturday coverage. Weekday hours will be scheduled based on dealership needs and may extend through dealership closing time. The position will also be responsible for providing BDC coverage on alternating Saturdays.

The Ideal Candidate

The ideal candidate is someone who doesn’t mind picking up the phone and starting a conversation. You don’t have to be a traditional salesperson, but you should be comfortable asking questions, overcoming objections, following up with customers, and creating enough interest to earn an appointment. This is a proactive role. Rather than waiting for customers to contact us, you’ll be the person creating the opportunity. At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect.

As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction – with our customers, colleagues, partners, and the communities we serve. We believe that long‑term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in: Collaboration – Working together across departments and locations to achieve shared goals Integrity – Doing what is right, even when no one is watching Accountability – Taking ownership of our responsibilities and outcomes Respect – Valuing our colleagues, customers, and community At Georgica Auto Holdings, we are proud of the reputation we continue to build – one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.