BDC Associate Fixed Ops - Global Imports BMW

Sonic Automotive; Atlanta (GA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off (PTO)

Award-winning training

Job summary

Sonic Automotive is seeking a BDC Associate Fixed Ops for Global Imports BMW in Atlanta, GA. This role involves generating sales appointments and delivering outstanding customer service for service inquiries.

Key responsibilities include responding to customer inquiries through phone and internet, managing data using CRM tools, and ensuring the highest level of customer satisfaction. Ideal candidates should possess strong communication skills and the ability to work efficiently both independently and in a team setting.

Competitive benefits include medical, dental, vision, and a 401k plan.

Qualifications

• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and time management capabilities.

Responsibilities

• Respond to internet inquiries with professionalism.
• Generate service appointments from customer inquiries.
• Utilize CRM to manage customer data efficiently.

Skills

Excellent verbal and written communication skills

Ability to work independently

Strong organizational and time management skills

Job description

BDC Associate Fixed Ops – Global Imports BMW in Atlanta, GA at Sonic Automotive

Location: 500 Interstate North Parkway East Southeast
Atlanta, GA 30339

Job Type: Sales

Experience: Associate

About

At Global Imports BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.

Salary is $18 per Hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.