BDC Associate

Raceway Chevrolet; Bethlehem (Northampton County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wage

Benefits package

Job summary

Raceway Chevrolet is seeking a proactive Business Development Center (BDC) Associate to manage inquiries, qualify leads, and schedule showroom visits. This role focuses on timely responses, CRM maintenance, and collaboration with the Sales team.

Ideal candidates bring customer-service or sales experience, comfort with CRM systems, and a detail-oriented approach. A benefits package and ongoing training support growth within the dealership.

Qualifications

• Experience in customer service or sales is required.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM systems and dealership software; basic office apps.
• Positive attitude focused on customer satisfaction and relationship-building.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Manage inbound and outbound calls, texts, emails, and internet leads and respond promptly to inquiries.
• Qualify leads, answer vehicle and financing questions, and schedule test drives, appraisals, and sales consultations.
• Maintain CRM records, complete daily follow-up tasks, re-engage leads, and manage follow-ups.
• Coordinate with Sales Consultants and Management to ensure smooth lead-to-showroom transition.
• Build customer relationships and work toward lead response, appointment, and conversion goals.
• Participate in training and meetings while following dealership policies and privacy requirements.

Skills

Customer service

Sales

CRM systems

Organization

Communication

Education

High school diploma or equivalent

Tools

CRM systems

Dealership management software

Microsoft Office

Job description

Location: Bethlehem, PA
Position: Business Development Center (BDC) Associate
Company: Raceway Chevrolet

Are you a proactive communicator with a talent for building relationships? Raceway Chevrolet, a premier automotive dealership in the tri-state area, is seeking a motivated and customer-focused Business Development Center (BDC) Associate to join our team. If you thrive in a fast-paced environment and have a passion for helping customers, we want to hear from you!

Key Responsibilities:

• Manage inbound and outbound calls, texts, emails, and internet leads while responding promptly to customer inquiries.
• Qualify leads, answer basic vehicle and financing questions, and schedule and confirm appointments for test drives, appraisals, and sales consultations.
• Maintain accurate CRM records, complete daily follow-up tasks, and re-engage unsold, missed, and inactive leads.
• Communicate with Sales Consultants and Management to ensure a smooth transition from lead to showroom visit.
• Build strong customer relationships while working toward lead response, appointment, and conversion goals.
• Participate in training and sales meetings while following dealership policies and customer privacy requirements.

Qualifications:

• Previous experience in a customer service or sales role, preferably within the automotive industry.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficient in using CRM systems, dealership management software, and basic office applications.
• A positive attitude with a focus on customer satisfaction and relationship-building.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; additional education or training is a plus.

What We Offer:

• Competitive wage structure.
• Comprehensive benefits package, including health insurance, retirement plans, and more.
• Ongoing training and professional development opportunities.
• A supportive and team-oriented work environment.
• Opportunities for career growth and advancement within the dealership.

Raceway Chevrolet is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.