BDC Appointment Specialist | Customer Experience

Audi North Scottsdale; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Job summary

Audi North Scottsdale, a Penske Automotive Group dealership, is seeking a Business Development Center Appointment Coordinator to assist customers in a fast-paced call center via text, email, or social media. You will coordinate appointments and maintain CRM data with timely follow-ups.

This role emphasizes delivering world-class service, prompt responses, and accurate documentation, while benefiting from PAG's comprehensive programs and growth opportunities.

Qualifications

• Genuine interest in exceptional customer experience.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment.
• Proficient with MS Office and CRM tools.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media.
• Respond promptly and professionally to inquiries.
• Update customer files and reports in CRM.
• Coordinate appointments and follow-ups with customers.

Skills

Customer service

Communication

CRM

MS Office

Teamwork

Tools

CRM software

MS Office Suite

Job description

Audi North Scottsdale, a Penske Automotive Group dealership, is seeking a Business Development Center Appointment Coordinator to assist customers in a fast-paced call center via text, email, or social media. You will coordinate appointments and maintain CRM data with timely follow-ups.

This role emphasizes delivering world-class service, prompt responses, and accurate documentation, while benefiting from PAG's comprehensive programs and growth opportunities.