Automotive BDC Appointment Pro | Growth & Benefits

OPEN ROAD AUTO GROUP; Florham Park (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) with company match

Paid training and ongoing career dev.

Employee vehicle purchase program

Opportunities for advancement

Team-oriented work environment

Job summary

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing Business Development Center. You will be the first point of contact for prospective and existing customers, scheduling appointments and providing an exceptional customer experience across phone, text, email, and chat.

You will collaborate with the sales and service teams to ensure a seamless customer journey, meet daily goals, and maintain a positive, professional demeanor in a

Qualifications

• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service attitude

Willingness to learn

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing Business Development Center. You will be the first point of contact for prospective and existing customers, scheduling appointments and providing an exceptional customer experience across phone, text, email, and chat.

You will collaborate with the sales and service teams to ensure a seamless customer journey, meet daily goals, and maintain a positive, professional demeanor in a