Sales Business Development Representative

Thompson Buick GMC Cadillac; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Thompson Automotive in Raleigh, NC seeks a friendly BDC Representative to be the first point of contact for customers—scheduling appointments, answering inquiries, and supporting sales operations.

You will engage with customers by phone, text, email, and online inquiries; set qualified appointments; follow up to maintain interest; and track interactions in the CRM, contributing to a professional dealership experience.

Qualifications

• Strong communication and customer service skills.
• Self-motivated, dependable, and enthusiastic.
• Ability to multitask in a fast-paced environment.
• Basic computer and CRM navigation skills; prior BDC/auto exp a plus but not required.

Responsibilities

• Engage with customers by phone, text, email, and online inquiries
• Set qualified appointments for the sales team
• Follow up with prospects to maintain interest and increase show rates
• Support sales consultants with information, communication, and coordination
• Track interactions and appointment outcomes in the CRM
• Be a positive, professional representative of Thompson Automotive at all times

Skills

Strong communication

Customer service

Self-motivated

Multitasking

CRM navigation

Tools

CRM software

Job description

About The Role

As a BDC Representative, you will be the first point of contact for our customers—helping schedule appointments, answering inquiries, following up with leads, and supporting our sales operations. This position is essential to our dealership’s success and offers a clear path for advancement for high performers.

What You’ll Do

• Engage with customers by phone, text, email, and online inquiries
• Set qualified appointments for the sales team
• Follow up with prospects to maintain interest and increase show rates
• Support sales consultants with information, communication, and coordination
• Track interactions and appointment outcomes in the CRM
• Be a positive, professional representative of Thompson Automotive at all times

What We’re Looking For

• Strong communication and customer service skills
• Self-motivated, dependable, and enthusiastic
• Ability to multitask in a fast-paced environment
• Basic computer and CRM navigation skills
• Prior BDC or automotive experience is a plus, but not required

Compensation & Benefits

We believe in rewarding performance and providing financial growth opportunities. Our BDC Representatives earn a combination of hourly pay, vehicle allowance, commissions, and performance bonuses.

Notes

This compensation plan is subject to revision at management’s discretion and does not constitute or imply an employment contract. All GM awards, contests, and time-off policies are subject to owner approval.

Why Thompson Automotive?

• Supportive team environment
• Opportunities for advancement
• Growing dealership group
• Training provided
• A place where your hard work truly pays off

Equal Opportunity Employer

Thompson Automotive is an equal opportunity employer and values diversity in our workplace.