BDC Service Representative

Penske Automotive Group, Inc.; Surprise (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision

401k with company match

Career growth opportunities

Training programs

Job summary

Toyota of Surprise, a Penske Automotive Group dealership, is seeking a motivated individual for the Business Development Center as an Appointment Coordinator. In a fast-paced call center environment, you will assist customers via text, email, and social media, coordinating appointments and delivering a premier customer experience.

The role emphasizes strong communication, reliability, and teamwork within a Fortune 500 company known for training, growth opportunities, and a values-driven culture.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media as assigned.
• Coordinate appointments through the Business Development Center (BDC).
• Maintain prompt, courteous, and professional communications with customers.

Skills

Customer experience

Teamwork

Communication

Fast-paced

Tools

CRM

MS Office

Job description

Toyota of Surprise, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work.

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal, and organizational skills.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.

• Excellence: Provide an unparalleled level of expertise to support customer's overall experience.

• Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug‑and alcohol‑free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 38272

Position Code: 742811

Type: Full-time

Dealership: Toyota of Surprise

Location Address: 13543 North Autoshow Avenue

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.