BDC Appointment Coordinator — World‑Class Service

Penske Automotive; Phoenix, Northern (AZ, KY); Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

401k with company match

Career growth opportunities

Training programs

Job summary

Audi North Scottsdale, part of Penske Automotive Group, is seeking a dependable individual to join our Business Development Center as an Appointment Coordinator. You will promptly and professionally assist customers in a call center environment via text, e-mail, or social media, ensuring a superior experience.

You will work in a fast-paced, team-oriented setting, using MS Office, CRM, and lead management tools to manage inquiries, coordinate appointments, and maintain accurate customer records.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media.
• Provide timely, professional responses to inquiries and schedule appointments as needed.
• Utilize MS Office, CRM, and lead management tools to manage inquiries and report on activity.
• Support a world-class customer experience throughout the ownership journey.

Skills

Customer service

Communication

Teamwork

Multitasking

Fast-paced

Tools

MS Office Suite

CRM

Lead management tools

Job description

Audi North Scottsdale, part of Penske Automotive Group, is seeking a dependable individual to join our Business Development Center as an Appointment Coordinator. You will promptly and professionally assist customers in a call center environment via text, e-mail, or social media, ensuring a superior experience.

You will work in a fast-paced, team-oriented setting, using MS Office, CRM, and lead management tools to manage inquiries, coordinate appointments, and maintain accurate customer records.