Automotive BDC Appointment Coordinator

OPEN ROAD AUTO GROUP; Edison (NJ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Health benefits

Paid vacation

401(k) matching

Paid training

Vehicle purchase program

Career advancement

Team environment

Job summary

Open Road Automotive Group is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our fast-paced dealership team. You will handle inbound and outbound communications, schedule and confirm sales and service appointments, and ensure a seamless customer experience across phone, text, email, and chat.

The role focuses on building rapport, documenting interactions in the CRM, and collaborating with sales and service to meet daily appointment goals.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organizational and multitasking capabilities.
• Proficient with computers, CRM software, and MS Office.
• Willingness to work evenings and Saturdays as scheduled.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text and chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments and opportunities.
• Build rapport and deliver exceptional customer service with every interaction.
• Accurately document all communications in the dealership CRM.
• Coordinate with sales and service teams for a seamless experience.
• Meet daily, weekly and monthly appointment and performance goals.
• Maintain a positive, professional, customer-first attitude.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Automotive BDC Appointment Coordinator

Automotive BDC Appointment Coordinator | Customer Service | Dealership Careers | Hiring Now

Drive Customer Connections. Build Relationships. Grow Your Career.

Open Road Automotive Group is seeking an enthusiastic and customer-focused Automotive BDC Appointment Coordinator to join our growing Business Development Center (BDC). If you enjoy helping people, communicating by phone, text, email, and chat, and thrive in a fast-paced environment, this is an excellent opportunity to build a rewarding career in the automotive industry.

As a BDC Appointment Coordinator, you will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Qualifications

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Why Join Open Road Automotive Group?

• Competitive hourly pay plus performance bonuses
• Comprehensive medical, dental, and vision benefits
• Paid vacation and holidays
• 401(k) with company match
• Paid training and ongoing career development
• Employee vehicle purchase program
• Opportunities for advancement within one of the region's leading automotive groups
• Professional, supportive, and team-oriented work environment

If you're passionate about delivering outstanding customer service and helping customers begin their automotive journey, and become part of the Open Road Automotive Group team!