Bilingual BDC Appointment Specialist

Penske Automotive; Jersey City, Northern (NJ, KY); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Career growth opportunities

Training programs

Job summary

Hudson Nissan, a Penske Automotive Group dealership, seeks a motivated individual to join the Business Development Center as an Appointment Coordinator. You will assist customers via text, e-mail, or social media in a fast-paced call center setting, scheduling appointments and maintaining accurate lead data.

The role emphasizes excellent communication, reliability, and a customer-first mindset, with a strong focus on providing world-class service and timely responses.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Responsibilities

• Assist customers in a call center environment via text, e-mail, or social media as assigned.
• Promptly schedule appointments and coordinate with the sales team.
• Manage and update customer inquiries, lead status, and reports in CRM.
• Support tracking of customer interest and prepare necessary reports and forms in a timely manner.

Skills

Customer service

Communication

Team player

Bilingual

Tools

MS Office Suite

CRM

Lead management tools

Job description

Hudson Nissan, a Penske Automotive Group dealership, seeks a motivated individual to join the Business Development Center as an Appointment Coordinator. You will assist customers via text, e-mail, or social media in a fast-paced call center setting, scheduling appointments and maintaining accurate lead data.

The role emphasizes excellent communication, reliability, and a customer-first mindset, with a strong focus on providing world-class service and timely responses.