BDC Agent Specialist

Ada Motors; Burien (WA); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Competitive base hourly rate

Benefits package: 401K, health, dental

Job summary

Burien Chevrolet in Burien, WA seeks an experienced Sales BDC Agent to be the voice of our sales team. You will handle outbound communications by phone, text, and email to build rapport and schedule high-quality appointments for our sales department.

The role rewards an energetic, tech-savvy communicator with strong organizational skills. Compensation includes an excellent base hourly rate plus bonuses, with comprehensive benefits and growth opportunities within our dealership network.

Qualifications

• Strong verbal and written communication skills with a friendly, confident phone demeanor.
• Tech-savvy with the ability to multitask across various software platforms and multi-line phone systems.
• Previous experience in automotive dealerships, call centers, or customer service is a plus.
• Highly organized, self-motivated, and capable of thriving in a fast-paced environment.

Responsibilities

• Manage customer leads and engage with sales leads, maintaining customer service with existing database.
• Schedule appointments by matching customer needs with salesperson availability.
• Proactive outbound outreach to drive engagement and book appointments for sales consultants.
• Update CRM systems with customer interactions, vehicle details, and notes.

Skills

Verbal communication

Written communication

Tech-savviness

Multi-tasking

Spanish language (asset)

Tools

CRM systems

Phone systems

Job description

Job DetailsLevel: ExperiencedJob Location: Burien Chevrolet - BURIEN, WA 98168Position Type: Full TimeSalary Range: $21.00 - $25.00 HourlyJob Shift: AnyJob Category: Automotive

Are you a customer-focused communicator with a knack for building rapport over the phone? Join our growing team in Burien as a Sales BDC (Business Development Center) Agent.You will be the voice of our sales department, helping clients achieve their purchase goals or keep their vehicles safe and reliable!

The Opportunity

We are looking for a highly motivated, articulate, and resilientAutomotive BDC Agentto join our growing team. You will be an integral point of contact for our customers, handling outbound communications across phone, text, and email. Your primary mission is to build rapport, answer customer inquiries, and schedule high-quality appointments for our sales department.

What You’ll Do (Responsibilities)

• Manage Customer Leads:Achieve customer engagement with sales leads and maintain customer service with existing salesdatabase
• Schedule Appointments:Booksalesappointments while matching customer needs with salesperson availability
• Proactive Outreach:Make outbound calls to drive customer engagement,book appointmentsfor sales consultants
• Update CRM Systems:Accurately log customer interactions, vehicle details, and notes into our dealership software
• Deliver Elite Customer Service:Address customer questions with empathy, professionalism, and a positive attitude

QualificationsWhat We’re Looking For (Qualifications)

• Strong verbal and written communication skills with a friendly, confident phone demeanor
• Tech-savvy with the ability to multitask across various software platforms and multi-line phone systems
• Previous experience in automotive dealerships, call centers, or customer service is a massive plus
• Highly organized, self-motivated, and capable of thriving in a fast-paced environment
• Spanish speaker an extreme asset

Why You’ll Love Working With Us

• Competitive Compensation:Excellent base hourly rate plus performance-driven bonuses
• Comprehensive Benefits:401(K), 401(K) matching, Health insurance, Dental Insurance, Life Insurance, Vision Insurance, PTO
• Future Growth:Incredible opportunities for career advancement within our growing dealership network.