BDC Administrator

L0435 Toyota of Jackson; Jackson (MS); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway's L0435 Toyota of Jackson is seeking a motivated, customer-focused professional to lead customer relations processes and improve follow-up across the store. You will gather customer data, stay current on product information and promotions, and support sales through phone outreach and internet activities.

The role emphasizes a strong communication style, professional appearance for interviews, and the ability to work in a fast-paced dealership environment with a focus on

Qualifications

• Customer-focused attitude and strong communication skills.
• Willing to attend walk-in interviews and provide updated resume.
• Professional attire required for interviews.

Responsibilities

• Lead customer relations process management at assigned store by observing, installing, and training approved CR processes to ensure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s) by observations and meetings with the GSM/LSMS Coordinator to keep the team focused on customers.
• Gather accurate customer information to create a database for follow-up and retention; build knowledge of product information, current pricing, and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve issues, and escalate when needed.
• Utilize phone skills to set solid appointments with daily customer call-ins and leads from various sources.
• Other duties as assigned.

Skills

Customer relations

Process management

Data entry / CRM

Phone skills

Interpersonal communication

Computer skills

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership: L0435 Toyota of Jackson Toyota of Jackson

Join Our Team Today! Ready to start a rewarding career with a growing organization? We're looking for motivated, customer-focused individuals to join our team! Interested in applying?

Here’s what you need to know:

• Bring an updated copy of your resume
• Professional business attire is required for your interview
• Walk-in interviews are welcome Monday, Wednesday, and Thursday from 9:30 AM to 4:00 PM When you arrive, please check in with our receptionist, and a member of our management team will be available to meet with you.

We are one of over 300+ Lithia Motors Dealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.

What You’ll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required.

We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!