BDC Administrator

Lithia & Driveway; City of Albany (NY); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision

Paid Holidays and PTO

Disability insurance

Life insurance

401(k)

Job summary

Armory Chrysler Dodge Jeep Ram of Albany is seeking an Appointment Setter/Call Center to drive internet and phone sales. This on-site role in Albany, NY reports to the General Sales Manager and focuses on scheduling appointments, following up with internet leads, and coordinating with the sales team to maximize showroom visits.

You will handle inbound and outbound calls, emails, texts, and require strong selling skills, professionalism, and the ability to meet monthly goals.

Qualifications

• 3+ years sales or telemarketing experience.
• 3+ years in phone sales, business development or customer service.
• Proficient with computers and typing.

Responsibilities

• Answer incoming calls and schedule sales appointments.
• Contact Internet customers by email, phone, and text to schedule appointments.
• Coordinate with Sales Department on appointment outcomes.
• Exceed monthly goals.
• Other duties as assigned.

Job description

Dealership:

L0318 Armory Chrysler Dodge Jeep Ram Fiat of Albany

Job Posting

Armory Chrysler Dodge Jeep Ram of Albany

Appointment Setter/Call Center (Internet & Phone Sales)

The appointment setter (or BDC Admin) uses their selling ability, phone manner and email communications to get clients in the door. Required tasks include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with every customer.

You will report to the General Sales Manager.

This is an on-site position in Albany, NY

Essential Duties:

• Answer all incoming phone calls and schedule a sales appointment.
• Contact Internet Customers by email, phone, and text to schedule a Sales appointment.
• Determine with the Sales Department if you kept the appointment and what the outcome was.
• Exceed monthly goals.
• Other responsibilities as assigned.

Qualifications:

• 3+ years experience with sales or Telemarketing.
• 3+ years of experience in the following fields: phone sales, business development, customer service, preferable.
• Professional with all potential clients/customers.
• Work individually or in a team.
• Meet goals
• Computer experience and able to type.

Est. Annual Compensation: $40,000 - $100,000

Actual pay offered may vary depending on experience, job-related knowledge/bonus/commission, location. Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.