BDC Service Representative

DePaula Auto Group; City of Albany (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance.

Life Insurance.

401 (K) with company match.

Paid Holidays.

Vacation & Sick PTO.

Employee discounts.

Advancement Opportunities.

Job summary

DePaula Chevrolet, a premier automotive dealership located in Albany, NY, seeks a BDC Service Representative to contact customers by phone to schedule vehicle service appointments and strengthen customer relationships.

The role focuses on outbound calling, appointment setting, follow-up, and customer retention, with duties including documenting interactions in the CRM/DMS and collaborating with Service Advisors to ensure a smooth experience.

Qualifications

• Previous customer service, call center, BDC, automotive, or sales experience preferred but not necessary.
• Excellent verbal and written communication skills.
• Comfortable making frequent outbound telephone calls.
• Strong organizational and follow-up skills.
• Ability to work in a fast-paced, goal-oriented environment.
• Professional telephone manner and positive attitude.
• Basic computer and CRM/DMS skills.
• Ability to work independently while also being an effective team member.

Responsibilities

• Make a high volume of outbound calls to existing and potential service customers.
• Contact customers due for routine maintenance or recommended service.
• Schedule and confirm service appointments.
• Follow up with customers who have postponed, declined, or missed appointments.
• Build positive relationships with customers and encourage continued business.
• Explain the importance of recommended maintenance and available service options.
• Meet daily and monthly appointment-setting and customer-retention goals.
• Accurately document customer interactions and appointment information in the dealership's CRM/DMS.
• Work closely with Service Advisors and the Service Department to ensure a smooth customer experience.
• Handle customer questions professionally and resolve basic concerns or direct them to the appropriate department.
• Make reminder and follow-up calls to improve appointment show rates.
• Maintain a professional, friendly, and customer-focused attitude on every call.

Skills

Outbound calling

Appointment setting

Customer retention

Communication skills

Team collaboration

Tools

CRM/DMS

Job description

BDC Service Representative – Full Time

Job Description:

The BDC Service Representative is responsible for contacting existing customers by phone to schedule vehicle service appointments, encourage customer retention, and maintain strong customer relationships. This position focuses primarily on outbound calling, appointment setting, follow-up, and customer retention.

Responsibilities:

• Make a high volume of outbound calls to existing and potential service customers.
• Contact customers due for routine maintenance or recommended service.
• Schedule and confirm service appointments.
• Follow up with customers who have postponed, declined, or missed appointments.
• Build positive relationships with customers and encourage continued business.
• Explain the importance of recommended maintenance and available service options.
• Meet daily and monthly appointment-setting and customer-retention goals.
• Accurately document customer interactions and appointment information in the dealership's CRM/DMS.
• Work closely with Service Advisors and the Service Department to ensure a smooth customer experience.
• Handle customer questions professionally and resolve basic concerns or direct them to the appropriate department.
• Make reminder and follow-up calls to improve appointment show rates.
• Maintain a professional, friendly, and customer-focused attitude on every call.

Qualifications:

• Previous customer service, call center, BDC, automotive, or sales experience preferred but not necessary.
• Excellent verbal and written communication skills.
• Comfortable making frequent outbound telephone calls.
• Strong organizational and follow-up skills.
• Ability to work in a fast-paced, goal-oriented environment.
• Professional telephone manner and positive attitude.
• Basic computer and CRM/DMS skills.
• Ability to work independently while also being an effective team member.

Benefits:

• Medical, Dental and Vision Insurance.
• Life Insurance.
• 401 (K) with company match.
• Paid Holidays.
• Vacation & Sick PTO.
• Employee discounts.
• Advancement Opportunities.

Compensation:

$19–$21 per hour

“ Monthly Performance Incentive.”

This is an excellent opportunity for someone who enjoys talking with customers, setting appointments, and building long-term customer relationships while working in a professional dealership environment.

DePaula Chevrolet is a premier automotive dealership located in Albany, NY. We pride ourselves on delivering exceptional customer service and quality vehicles. Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in community of automotive sales and service.