Internet Sales Manager

Armory-Chrysler-Dodge-Jeep-Ram-Fiat-of-Alban; West Albany (NY); On-site; USD 49,000 - 97,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays and PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Employee Stock Purchase Plan

Job summary

Lithia & Driveway is seeking an Internet Sales Manager for an on-site role in Albany, NY. The position focuses on managing online inquiries, nurturing relationships, and guiding customers through the vehicle-buying process using digital channels and CRM tools.

You will report to the General Sales Manager and drive growth through proactive lead management. The role emphasizes closing sales, upselling financing and warranties, and maintaining records while collaborating with sales and marketing

Qualifications

• Previous sales experience required; automotive sales experience is preferred.
• Ability to build relationships and close deals.
• Comfortable using CRM and lead management tools.

Responsibilities

• Manage online sales pipeline across digital platforms.
• Respond to inquiries by phone, email, text, and live chat.
• Produce new business through outbound prospecting and follow-up.
• Develop relationships through personalized service and follow-up.
• Present vehicle features, pricing, financing options, and programs.
• Negotiate vehicle sales and assist customers through purchasing process.
• Upsell financing, warranties, and accessories.
• Maintain accurate customer records in CRM.
• Track lead activity and progress toward sales goals.
• Collaborate with sales and marketing to boost online visibility.

Skills

CRM systems

Lead management

Negotiation

Outbound calls

Relationship building

Multilingual

Tools

CRM software

Job description

Dealership: L0318 Armory Chrysler Dodge Jeep Ram Fiat of Albany Armory Chrysler Jeep Dodge Ram of Albany Armory Chrysler Jeep Dodge Ram of Albany is looking for a customer-focused Internet Sales Manager to join our growing team. This role is ideal for a sales professional who excels at building relationships, managing online leads, and delivering outstanding customer experience. If you enjoy turning opportunities into sales, we want to hear from you. You will report to the General Sales Manager. This is an onsite position in Albany, NY.

Position Summary As an Internet Sales Manager, you will manage online inquiries, produce leads, nurture customer relationships, and guide customers through the vehicle-buying process. You will use digital sales channels and CRM tools to grow dealership sales and contribute to overall business growth.

Responsibilities

• Manage the online sales pipeline through multiple digital platforms.
• Respond promptly to customer inquiries by phone, email, text, and live chat.
• Produce new business through outbound prospecting and follow-up activities.
• Develop customer relationships through personalized service and follow up.
• Present vehicle features, pricing, financing options, and dealership programs.
• Negotiate vehicle sales and assist customers throughout the purchasing process.
• Upsell value-added products and services, including financing, warranties, and accessories.
• Maintain accurate customer records and sales activities within the dealership CRM system.
• Track lead activity, manage inventory awareness, and monitor progress toward sales goals.
• Partner with the sales and marketing teams to increase online visibility and customer engagement.
• Maintain standards in all customer interactions.

Qualifications

• Previous sales experience required; automotive sales experience.
• Dealership experience.
• Establish relationships and close sales.
• Negotiation skills.
• 3+ years of experience using CRM systems and lead management tools.
• Prioritize and complete tasks.
• Comfortable making outbound calls and following up on leads.
• Knowledge of automotive financing, inventory management, and dealership processes is advantageous.
• Multilingual skills.

What We're Looking For

• Motivated to achieve and exceed sales goals.
• Passionate about providing exceptional customer experiences.
• Experience developing long-term customer relationships.
• A collaborative team player.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays and PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Compensation Estimated annual compensation: $49,000.00 – $97,000.00. Actual compensation may vary based on experience, job-related qualifications, location, and other factors.

Why Join Us?

As part of Lithia & Driveway, one of the largest automotive retail groups in North America, you'll have access to career growth opportunities. You'll also have access to professional development and the support of an industry-leading organization.

Equal Opportunity Employer

Lithia & Driveway is committed to providing equal employment opportunities to all applicants and employees. This commitment applies regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, and age. It also applies regardless of citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic. Consistent with applicable laws, we will consider qualified applicants with criminal histories.

Join our team and help customers find the perfect vehicle through an online sales experience. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!